Note: The job is a remote job and is open to candidates in USA. Primer is the unified infrastructure for global payments, providing finance and payments teams with visibility and control to reduce complexity and capture more revenue. The Revenue Operations Associate will partner with leadership to operationalize the North America GTM engine, analyze performance data, and optimize the merchant journey.
Responsibilities
- Partnering with the NA Head of Sales and GTM leadership to design and operationalise the North America GTM engine — territory planning, book-building, target account prioritisation and the operating rhythm that holds it all together
- Sharpening our ICP, sales motion and key propositions for the North American market using a mix of data, market context and direct merchant insight
- Owning the dashboards, reporting and analysis that tell us how we're doing — pipeline, conversion, forecast quality, account coverage, merchant ramp, payments volume, renewal health, expansion
- Turning that data into hypotheses, recommendations and decisions. Leadership should hear from you in clear, actionable terms about what's working, what isn't, and what we should do about it
- Working with Sales, Solutions Engineering and Customer Success to find the bottlenecks across the merchant journey — from first conversation through to onboarding, expansion and renewal — and fixing them
- Supporting the commercial side of deals: pricing, deal structure, renewals, repricing, upsells and the portfolio economics that sit underneath
- Identifying where AI can do the heavy lifting — account research, deal summaries, CRM hygiene, enablement — and building the workflows that put it into Sales' hands
Skills
- 3–5 years in revenue operations, sales operations, GTM strategy, business operations, management consulting, investment banking, private equity, or a similarly analytical commercial role
- Strong commercial judgment. You understand how pipeline, forecasting, productivity, pricing, renewals and expansion actually connect to revenue — not just as metrics, but as levers
- Genuine analytical chops. You can take messy data, turn it into a clear insight, form a hypothesis, and recommend an action. SQL familiarity and fluency in BI tools (Metabase, Omni) and CRMs (Salesforce) are needed, not nice-to-haves
- Sharp written and verbal communicator. You can hold your own with senior stakeholders and bring cross-functional teams along with you
- A builder of structure in ambiguous environments. You don't wait for a process to exist — you write one
- AI-fluent, or visibly motivated to get there fast. You see AI as a leverage tool for the work, not a side project
- Experience in B2B SaaS, fintech, payments or platform businesses is a plus, but the right operator from an adjacent background will be just as compelling
Benefits
- We are fully remote and globally distributed; and have been since day one
- Competitive share options
- Uncapped holiday, with 25 days minimum to be taken
- Co-working space access across major cities
- Workations & Company Retreat
- The best equipment for your role
- £500 towards your home office setup
- Generous learning budget
- Private Medical Insurance
- A broad set of additional perks and benefits (•depending on location)•
Company Overview