Note: The job is a remote job and is open to candidates in USA. The MandMarblestone Group is seeking a Retirement Plan Distributions Administrative Assistant to process and report distributions from retirement plans. The role involves providing excellent client service and managing retirement plan administration for participants, ensuring responsiveness and quality in all interactions.
Responsibilities
- Respond professionally to all client, financial advisor, accountant and retirement plan participant calls and e-mails in a timely and efficient basis (within 24 hours), including inquiries received from firm management and related support positions
- Deliver upon client and participant expectations effectively by delivering quality work product as per internal timelines and by proactively alerting clients to any potential conflicts
- Confer with customers by telephone or in person to provide information about the status of their retirement plan funds
- Contact retirement plan participants to respond to inquiries and requests, keep records of retirement plan participants’ interactions and transactions and inform them of current status or any unexpected adjustments
- Refer unresolved retirement plan participants' grievances to escalate to the Department Manager for further investigation
- Complete forms and letters of correspondence
- Recommend improvements in departmental procedures to prevent future issues
- Deliver the following aspects of our annual administration services accurately and timely: Distribution production correspondence and forms including the following of retirement plan participants: termination of employment, loans, death, minimum required distributions, Qualified Domestic Relations Orders, disability and hardship distributions
- Prepare Immediate Distribution Packages and effectively communicate the instructions to clients
- Verify IRS Distribution Codes and vesting for participant distributions processed from platforms
- Follow-up on questions and inquiries from client advisors including brokers, accountants and attorneys
- Be accountable for maintaining accurate case and billing records in database. Document correspondence with clients as appropriate and record exceptions to firm policies and procedures in company database
- Perform self-review and review of co-workers' work product according to firm guidelines
Skills
- Entry-level experience
- Legally authorized to work in the United States at the time of hire
- Ability to respond professionally to all client, financial advisor, accountant and retirement plan participant calls and e-mails in a timely and efficient basis (within 24 hours)
- Ability to deliver quality work product as per internal timelines
- Ability to proactively alert clients to any potential conflicts
- Ability to confer with customers by telephone or in person to provide information about the status of their retirement plan funds
- Ability to contact retirement plan participants to respond to inquiries and requests
- Ability to keep records of retirement plan participants' interactions and transactions
- Ability to inform retirement plan participants of current status or any unexpected adjustments
- Ability to refer unresolved retirement plan participants' grievances to escalate to the Department Manager for further investigation
- Ability to complete forms and letters of correspondence
- Ability to recommend improvements in departmental procedures to prevent future issues
- Ability to deliver distribution production correspondence and forms accurately and timely
- Ability to prepare Immediate Distribution Packages and effectively communicate the instructions to clients
- Ability to verify IRS Distribution Codes and vesting for participant distributions processed from platforms
- Ability to follow-up on questions and inquiries from client advisors including brokers, accountants and attorneys
- Accountability for maintaining accurate case and billing records in database
- Ability to document correspondence with clients as appropriate and record exceptions to firm policies and procedures in company database
- Ability to perform self-review and review of co-workers' work product according to firm guidelines
- Subject to a criminal background check and a credit check
- Experience in retirement plan management or related field
- Experience in client services or customer support
Company Overview