Note: The job is a remote job and is open to candidates in USA. Impact Clients is an online education company focused on helping people launch digital arbitrage businesses through coaching and consulting. The Customer Success Manager will onboard, coach, motivate, and support students, manage client communications and community engagement, conduct renewal and upgrade calls, and help improve training materials and operational processes.
Responsibilities
- You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
- You will be conducting new onboarding calls daily to welcome in new students
- You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed
- You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community
- Weekly group coaching calls answering client questions
- Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
- Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience
- Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs
- Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired
- Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change
- You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential
- You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs
Skills
- This is a remote, full-time position
- You must be available during 8AM–5PM EST, Monday to Friday
- You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English
- You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
- Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
- Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired
- You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs
- A coach or mentor at heart—you love helping people
- Clear, professional communicator (spoken and written English)
- Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
- Sales background
- Able to handle fast-paced environments, multiple clients, and changing priorities
- Willing to grow with us long-term (3+ years)—this isn't a side hustle
- Open to feedback and constructive coaching (we'll train you, but we expect growth)
- Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast
Benefits
- Full-time remote position
- Training provided, with an expectation of growth
- Opportunity to grow with the company long-term
Company Overview