Note: The job is a remote job and is open to candidates in USA. Novant Health is seeking a Workforce Solutions Analyst to support its HR technology and workforce operations. The role focuses on optimizing Infor Workforce Management Time & Attendance and Scheduling modules, analyzing workforce data, supporting integrations and testing, resolving system issues, and contributing to HR projects and continuous improvement.
Responsibilities
- Provide functional expertise and daily operational support for Infor WFM Time & Attendance and Scheduling modules, advising on best practices and system capabilities
- Support and execute configuration updates—including core, custom, and pay rule logic—to meet operational, payroll, and compliance needs
- Lead and participate in full testing cycles for WFM enhancements, upgrades, integrations, and fixes; identify defects, validate resolutions, and ensure quality outcomes
- Triage and evaluate ServiceNow tickets by distinguishing between user error, defects, enhancement requests, and configuration updates; provide accurate, timely guidance and resolution
- Develop current-state and future-state workflows for timekeeping, scheduling, and labor processes; facilitate sessions with business and technical SMEs to assess gaps and recommend improvements
- Analyze workforce, timekeeping, and scheduling data to identify trends, operational issues, compliance risks, and labor optimization opportunities
- Support implementation of HR system integrations related to WFM, including imports/exports, interfaces, and coordination with HR Talent, Payroll, and IT partners
- Prepare clear reports and communication for leadership, explaining findings, dependencies, risks, and recommended actions
- Contribute to enterprise HR projects, M&A initiatives, and HR Technology Application Support team goals requiring cross-functional collaboration and technology support
- Maintain accurate documentation, standard operating procedures, and configuration records to ensure system reliability and audit readiness
- Monitor and improve operational processes by supporting continuous improvement through practical, scalable, and sustainable solutions
- Demonstrate strong project management skills to take ownership of assigned tasks, meet milestones, and maintain stakeholder visibility throughout execution
Skills
- High School or GED, required
- A minimum of three years Information Systems, required
- Broad knowledge of a variety of computer systems and technologies, required
- Proficiency with Microsoft Office 365, specifically Excel, Word, Teams, and PowerPoint
- 4 Year / Bachelors Degree in Computer Science, Information Systems, Management Information System, preferred
- Experience with Time Keeping and Attendance Systems, preferably Infor Workforce Management (WFM), preferred
Benefits
- Remote position
- A work environment of inclusion and belonging
- Personal growth opportunities
- A respectful, supportive, and safe workplace
Company Overview