Note: The job is a remote job and is open to candidates in USA. Brains & Motion Education is expanding its Sales team and seeking a Customer Success Manager to manage post-sale revenue relationships for school, district, and partner accounts. The role owns renewals, drives upsells and expansion revenue, manages customer health and adoption, maintains Salesforce data and forecasts, and serves as a field-based relationship owner across California.
Responsibilities
- Own the full renewal lifecycle for an assigned portfolio of 30 or more accounts — forecasting, negotiating, and closing renewals on time and at or above target
- Protect gross and net revenue retention by proactively managing renewal timelines, risk, and customer health
- Identify and close upsell opportunities within existing accounts, including additional programs, sites, and Product Families
- Partner with the broader Sales team to source and share in expansion revenue across the assigned territory
- Manage a book of 30 or more school, district, and partner accounts as the primary post-sale owner in Salesforce
- Build account plans that map stakeholders, renewal dates, growth potential, and risk across the portfolio
- Serve as the trusted, on-the-ground relationship owner for assigned accounts, meeting customers in person across a large geographic territory
- Represent BAM at conferences, industry events, and customer meetings, requiring regular travel across the assigned region
- Ensure a smooth handoff from new-business sale to delivery, and drive program adoption and satisfaction that support renewal and growth
- Monitor account health signals and lead timely intervention to reduce churn risk
- Maintain accurate, up-to-date opportunity, renewal, and pipeline data in Salesforce
- Deliver a reliable renewal and expansion forecast to Sales leadership on the established cadence
- Partner with Operations, Program Delivery, and Sales leadership to resolve issues, remove barriers to renewal, and align on account strategy
Skills
- * **Experience:** 5+ years in account management, customer success, renewals, or field sales carrying a quota or revenue-retention target, preferably in K–12 / education, youth enrichment, or B2B services
- * **Sales Orientation:** Demonstrated success owning renewals and closing upsell / expansion revenue within an existing book of business. Experience cultivating district level relationships with leadership and administrators
- * **Travel:** Ability and willingness to travel regularly across a large California territory (estimated up to 3 days of travel per week, minimum), including conferences and events; valid driver's license and reliable transportation required
- * **Systems:** Proficiency with Salesforce (or a similar CRM) for pipeline, forecast, and account management
- * **Communication:** Clear, credible, and persuasive with customers and internal partners; strong negotiation and relationship-building skills
- * **Organization:** Able to manage a large portfolio of accounts and competing renewal timelines with minimal oversight
- * **Education:** Bachelor's degree preferred
- * **Nice to Have:** Experience selling to schools or districts; familiarity with afterschool, enrichment, or camp programs; existing relationships in the assigned California territory
Benefits
- Commission under the Sales Compensation Plan
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Basic Life / Accidental Death and Dismemberment (AD&D) Insurance
- Voluntary Short-Term Disability
- Voluntary Additional Life / AD&D Insurance
- Voluntary Hospital Indemnity
- Flexible Time Off
- Fully remote work arrangement from California
Company Overview