Note: The job is a remote job and is open to candidates in USA. Welby Health is a healthcare organization focused on improving the management of complex conditions through technology-enabled, clinically grounded services. The Information Technology Support & Systems Administrator will manage employee devices and access, provide technical support, and maintain VPNs, remote-access systems, and internal infrastructure. The role also investigates backend issues, coordinates fixes with engineering, and supports secure onboarding and offboarding.
Responsibilities
- Provision new employee laptops (Windows and Mac) end to end, including JumpCloud enrollment, user binding, and application of security groups and policies
- Create and manage JumpCloud user accounts and coordinate Google Workspace account creation and access
- Confirm BitLocker/FileVault disk encryption is active on every device before it ships
- Set up and verify remote access (Chrome Remote Desktop) and Virtual Private Networks (VPNs) on every managed device
- Troubleshoot login, activation, and account-lockout issues for new and existing employees
- Monitor and maintain shared infrastructure, including Virtual Private Network (VPN) servers, Secure File Transfer Protocol (SFTP) and/or file-exchange servers, and internal tools
- Investigate and resolve backend and application issues affecting clinical staff, including reading application logs and correlating across services to identify root cause
- Coordinate scoped fixes and deploys with engineering when an issue requires a code or infrastructure change, escalating appropriately
- Maintain accurate documentation of systems, credentials, and runbooks for repeatable processes
- Serve as the go-to point of contact for Information Technology issues reported in Slack or via ticketing
- Manage hardware inventory, shipping, and logistics for new-hire equipment
- Handle offboarding, including account deactivation, device wipe and return, and access revocation
- Draft clear, non-technical guidance and documentation for end users
Skills
- * Approximately two (2) years in Information Technology support, administration, or device management
- * Hands-on experience with a cloud identity/device management platform (JumpCloud, Intune, Jamf, or similar)
- * Familiarity with Virtual Private Network (VPN) technologies (WireGuard, OpenVPN)
- * Comfortable with both Windows and Mac environments
- * Strong troubleshooting instincts, with the ability to read logs and work a problem to root cause rather than a workaround
- * Ability to translate technical issues into practical terms for cross-functional stakeholders
- * Capability to own a problem from identification through resolution with minimal oversight
- * Experience with basic cloud infrastructure (GCP, AWS, or similar)
- * Exposure to healthcare or Health Insurance Portability and Accountability Act (HIPAA) conscious environments
- * Experience with Google Workspace administration
- * Scripting ability (PowerShell, Bash, or Python) for automating repetitive tasks
- * Experience with Secure File Transfer Protocol (SFTP)/file-exchange server administration
- * Familiarity with Slack, Monday.com, or similar work-management tools
Company Overview