Note: The job is a remote job and is open to candidates in USA. Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue and improve operations. They are seeking a Customer Success Manager to drive product adoption and retention for high-value customers, while collaborating cross-functionally to ensure customer satisfaction.
Responsibilities
- Manage a portfolio of high-value and high-potential customer accounts
- Own renewals and develop proactive renewal strategies
- Identify and drive expansion opportunities across your assigned accounts
- Conduct regular business reviews and success planning sessions
- Monitor customer health and proactively mitigate churn risk
- Partner with Product, Support, Sales, and Implementation to deliver an exceptional customer experience
- Maintain accurate customer data and account plans using CRM and customer success tools
- Use AI and analytics to identify trends, prioritize work, and improve customer outcomes
Skills
- 3+ years of Customer Success, Account Management, or related B2B SaaS customer-facing experience
- Experience managing renewals and executive customer relationships
- Strong communication, presentation, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Hospitality technology, PMS, or hotel software experience is a plus
- Comfortable using AI to improve productivity and decision making
- Thrive in fast-paced, entrepreneurial environments
Benefits
- Annual bonus
- Employer-paid benefits
- L&D stipend
- Incentive pay for eligible roles
- Remote, United States.
Company Overview