Note: The job is a remote job and is open to candidates in USA. AssetWatch is a company dedicated to enhancing manufacturing uptime through condition monitoring. They are seeking a Customer Success Manager to act as a trusted advisor for customers, ensuring successful partnerships and customer satisfaction while managing account health and strategic success plans.
Responsibilities
- Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction
- Acquire a deep knowledge of company products and value proposition
- Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk
- Develop and present strategic success plans that clearly deliver on customer expectations
- Be highly organized with strong CRM and territory management skills
- Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria
- Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience
- Facilitate Asset Watch customer onboarding, training, and initial user setup
- Meet retention and sales targets on a quarterly basis
Skills
- 4+ years in account management or customer success
- 2+ years' experience selling additional products and services to existing accounts
- Experience with CRM platforms (Salesforce strongly preferred)
- Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
- Strong active listening skills with a desire and knowledge to understand and solve for customer needs
- Experience strategically consulting customers, creating success plans, and achieving their desired outcomes
- History of exceeding retention and expansion quotas
- Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement
- Ability to multi-task, prioritize and manage time effectively
- Exceptional organizational skills; be results-oriented with a bias for action
- Must embrace a culture of accountability
- Work autonomously with minimal supervision
- Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner
- Strong collaborator who can build trust and contribute to the success of the team
- Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed
- Professional appearance, excellent communication skills and professional conduct
Benefits
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
Company Overview