Note: The job is a remote job and is open to candidates in USA. AppleOne Employment Services is seeking a Customer Service Representative to provide professional, solutions-focused Tier 1 customer and technical support. The role involves assisting customers through phone, email, and live chat, troubleshooting issues, documenting interactions, escalating complex problems, and communicating recurring feedback to internal teams.
Responsibilities
- Answer customer inquiries via phone, email, and live chat
- Provide Tier 1 technical support, including basic troubleshooting and issue resolution
- Diagnose issues, identify root causes, and follow standard resolution procedures
- Accurately document customer interactions and technical issues in internal systems
- Escalate complex or unresolved issues to the appropriate internal teams
- Stay current on products, services, and system updates
- Communicate customer feedback and recurring issues to internal stakeholders
Skills
- • High school diploma or GED
- • Minimum of 1 year of customer service experience in a high-volume call center or support environment
- • 8-hour shifts scheduled anytime between 8:00 AM and 9:00 PM after training
- • Strong customer service mindset with the ability to balance empathy and efficiency
- • Clear verbal and written communication skills
- • Comfortable walking customers through basic technical solutions
- • Strong attention to detail and ability to follow defined processes
- • Working knowledge of Microsoft Office and web-based systems
- • Ability to manage multiple tasks in a high-volume support environment
- • Exposure to technical support or troubleshooting is a plus
Company Overview