Note: The job is a remote job and is open to candidates in USA. Allied Universal Electronic Monitoring provides electronic monitoring solutions that support public safety, law enforcement, and community reintegration. The Customer Service Agent interacts with law enforcement officers and probationers/parolees by telephone and email, provides assistance, clears tracking alerts, and supports equipment and tracking software troubleshooting.
Responsibilities
- Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software
- Ask offenders scripted questions and provide offenders with actions to take
- Effectively utilize resources, i.e. computer systems, software programs, and phone equipment
- Consistently apply knowledge required to perform technical and procedural aspects of the position
Skills
- • Excellent customer service skills
- • Proficient in verbal and written communication skills, including excellent listening skills
- • Excellent PC skills required
- • Must be able to type and talk simultaneously
- • Technical and or previous law enforcement background a plus
- • Positive / team oriented attitude; works well with others in a team environment
- • Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
- • Willing to work weekends and holidays
- • High School Diploma / GED
- • Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity
- • High School Diploma / GED
- • Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity
- • Bilingual Spanish/English is preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability (STD) and long-term disability (LTD) insurance
- Life insurance
- 401(k) benefits
- PTO, sick, and vacation hours annually
- Remote position
Company Overview