Note: The job is a remote job and is open to candidates in USA. Augeo is a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections. The Experience Account Director will lead high-impact client relationships, develop event strategies, oversee corporate event execution, identify account growth opportunities, and mentor event professionals.
Responsibilities
- Serve as the primary strategic partner for assigned client accounts, from mid-level stakeholders to the C-suite
- Build long-term relationships rooted in trust, responsiveness, and results
- Translate client goals into compelling event strategies and experiences
- Deliver persuasive presentations and recommendations that inspire client confidence
- Identify opportunities for organic growth and, when appropriate, collaborate with Strategy Directors on account development efforts, strategic proposals, and client expansion opportunities
- Oversee the planning and execution of corporate events of all sizes
- Ensure alignment between client brand objectives and event execution
- Review and approve event concepts, budgets, timelines, and logistics
- Lead post-event evaluations to drive continuous improvement
- Provide calm, confident leadership during high-pressure moments
- Lead and mentor a team of 3-5 event professionals, fostering a culture of excellence, accountability, and collaboration
- Provide coaching, feedback, and professional development
- Manage team capacity and ensure high performance across projects
Skills
- 8+ years in client services or account management, with 6+ years in event planning
- Proven success leading complex client relationships and event portfolios
- Strong communication and presentation skills with executive presence
- Deep understanding of event logistics, production, and brand strategy
- Experience managing teams and budgets in a fast-paced environment
- Ability to travel up to 25% for client meetings and event execution
- Flexibility to work extended hours during peak event periods
- A natural relationship builder with a strong work ethic and follow-through
- Resourceful, organized, and energized by solving problems creatively
- A confident leader who inspires teams and earns client trust
- Entrepreneurial, collaborative, and client-service obsessed
- Adaptable under pressure and driven to make an impact
- Candidates must be based in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, Wisconsin
- Candidates local to an Augeo office are expected to work a hybrid schedule
- Candidates outside commuting distance of an Augeo office may work remotely
- Applicants must be legally authorized to work in the United States at the time of application and throughout employment
- This employer does not provide visa sponsorship now or in the future for this position, including but not limited to H-1B, TN, or other employment-based visas
Benefits
- Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
- Paid Long-Term disability and Life Insurance
- HSA/FSA plans
- Varying voluntary benefits such as critical, hospital, pet coverage and much more
- Employee benefit education, campaigns and wellness opportunities
- 401k retirement matching and financial planning resources
- Education reimbursement
- Several EAP resources
- 13 paid holidays and PTO time
- Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
- Employee referral bonuses
- Employee group opportunities
- Fun, casual and flexible working environment that embraces the hybrid workstyle
- Career growth opportunities
- Summer internship program
Company Overview