Note: The job is a remote job and is open to candidates in USA. NextPath Workforce Solutions is a strategic talent partner connecting skilled professionals with organizations through flexible workforce solutions. The Identity Governance & Administration Operations Engineer will operate and support the company’s IGA platform, provide Level 2 support, troubleshoot technical issues, maintain configurations and documentation, and support projects and post-go-live operations.
Responsibilities
- Manage the operation and support of the company’s IGA platform
- Provide Level 2 support, ensuring system stability and reliability
- Collaborate with IT teams and service partners on system health and incident resolution
- Maintain system configurations, operating procedures, and support documentation
- Assist in technical architecture and design discussions
- Support post-go-live operations to meet SLAs
- Debug and research technical issues, serving as an on-call escalation resource
- Participate in small/medium-scale projects supporting business initiatives
- Contribute to onboarding new solutions and overall platform health
Skills
- Hands-on Saviynt IGA platform experience, including platform administration, troubleshooting, integrations, and operational support
- Bachelor degree in Computer Science/Engineering or related discipline or equivalent combination of education and experience required
- Relevant technical or security certification (e.g., CompTia Security+, Certified Identity Governance Expert (CIGE), Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP)) required
- 3 years of practical industry experience in design, development, customization, configuration, deployment, and support of identity management and governance products in large-scale environments with diversified application and authentication requirements required
- Strong technical troubleshooting skills, including log analysis and root cause investigation
- Experience developing and maintaining SQL queries and working with JSON payloads and APIs
- Supporting enterprise identity and access management solutions in a large or mid-sized IT environment
- Familiarity with ServiceNow incident management processes
- Excellent communication, documentation, and organizational skills
- Only candidates authorized to work in the US without sponsorship should apply
- Living in or around Arizona is a plus, with occasional on-site meetings
Benefits
- This is a remote, contract position.
Company Overview