Note: The job is a remote job and is open to candidates in USA. The Raspberry Pi Foundation is an independent nonprofit focused on expanding access to computer science and AI education through free curricula, software, professional development, and coding clubs. The Customer Growth Manager will build relationships with US school districts, convert interest into partnerships, and guide districts from lead generation through early onboarding while collaborating across customer success, marketing, learning, product, and operations.
Responsibilities
- Identify and engage school districts, building a strong pipeline through targeted outreach, networking, conferences, and referrals
- Build relationships with district leaders, understand their priorities, and guide them from initial interest to commitment
- Develop and deliver a smooth customer journey from lead generation through to onboarding, with collaboration with Marketing, Customer Success, Learning, Product, and Operations
- Initiate district data privacy agreement processes, ensuring a smooth handoff to the Customer Success team
- Maintain accurate customer and pipeline information in Salesforce, using data to track progress and work towards agreed acquisition and growth goals
- Represent the Foundation at conferences, district meetings, and other external events, clearly communicating our mission and the value of our programs
Skills
- Experience in customer growth, partnerships, business development, or a similar role, ideally within Kâ12 education or edtech
- A good understanding of US school systems and how districts make decisions about new programs, products, or resources
- A track record of working toward measurable growth, acquisition, partnership, or customer success goals
- Highly organized and proactive, with experience managing multiple customers and workstreams at different stages
- A clear and confident communicator, comfortable engaging with educators, school leaders, and district decision-makers
- Skilled in using data and feedback to understand customer needs and improve conversion
- Experience using a CRM (e.g. Salesforce) to track relationships, activity, and progress
- A strong alignment with the Foundation's mission and values, particularly around educational equity and access
- You must be eligible to work in the USA
Benefits
- 15 days of paid time off for full-time employees in the US, in addition to public holidays, plus 3 additional days of paid time off for the company-wide closure at the end of each year.
- Retirement Savings Plan (401)(k), matching 100% of employee contributions up to the first 5%.
- Private healthcare, including dental and vision, for you and your dependents through United Healthcare and Guardian.
- Flexible working, with policies providing flexibility over when and where you work.
- Generous family leave and flexibility for parents and carers.
- Group term life insurance and disability insurance, providing insurance and income protection schemes.
- Investment in learning and development, including access to learning resources and training, with dedicated time for all employees.
- Reasonable expenses covered for the in-person second interview.
Company Overview