Note: The job is a remote job and is open to candidates in USA. BlueCross BlueShield of Tennessee is a health insurance company hiring an IT Operations Center Technician for its IT Operations Center Team. The role monitors production environments, supports batch processing, responds to operational alerts, and performs first-level incident triage and remediation for critical enterprise systems.
Responsibilities
- Performing first-level triage of events, such as running scripts to restart system processes and services
- Analyzing, diagnosing, and resolving system errors, malfunctions, mis-configurations, and job stoppages to maintain services, enhance capabilities, and prevent system outages
- Processing output produced from nightly batch
- Renaming, cataloging, and un-cataloging data sets on tapes and disk
- Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday, and overtime assignments
Skills
- Ability to follow established procedures and work effectively in a fast-paced operational environment
- Strong troubleshooting and problem-solving abilities
- Attention to detail and the ability to manage multiple responsibilities simultaneously
- Willingness to learn and grow within an enterprise IT environment
- Associates Degree in Business, Computer Science or equivalent work experience required
- 1 year - Technical experience including knowledge and proven understanding of Information Technology Infrastructure Library (ITIL) required
- Working knowledge of mainframe processes and workload automation tools, enterprise monitoring tools, trouble ticketing systems, Windows Operating Systems, and Unix operating systems (AIX, Solaris, or HPUX)
- Proficient in MicroSoft Office (Outlook, Word, Excel, Access and Powerpoint)
- Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
- Excellent oral and written communication skills
- Conflict management and resolution skills
- Adaptive to high pace and changing environment
- Prior experience in IT support, help desk, technical support, or a related technology role
- Exposure to systems monitoring, incident management, or production support activities
- Basic understanding of networking, operating systems, or enterprise technology environments
- Experience working in a customer service or operations-focused environment
- Experience troubleshooting technical issues and escalating incidents appropriately
Benefits
- Remote, work-from-home position
- Occasional overtime and holiday coverage will be required
Company Overview