Note: The job is a remote job and is open to candidates in USA. 2B Consulting Co. is a boutique marketing and visibility agency that helps small businesses strengthen their brands and achieve sustainable growth. The Creative Operations Assistant will manage client portfolios, develop content strategies, create and edit content across social media, email, and blogs, coordinate creative workflows, communicate with clients, and maintain quality control.
Responsibilities
- Develop monthly social media strategies based on each client's larger marketing goals
- Create monthly content calendars that balance education, promotion, storytelling, engagement, and community
- Understand each client's audience, brand personality, services, and goals
- Look at each client's upcoming events, promotions, and business activity and make sure the content calendar reflects it
- Build and maintain 12-month marketing calendars for clients as we scale
- Proactively review client websites, social media, and email communications to identify content opportunities before they become missed moments
- Review social performance and use what you learn to improve future content
- Write social media captions for assigned clients using our custom AI tools — each client has their own brand voice loaded in; you edit and refine to make sure it actually sounds like them
- Write or assist with monthly newsletters for clients
- Coordinate with blog writers to ensure blog content aligns with the broader content strategy for that month
- Learn how to write in multiple client voices rather than making every account sound the same
- Edit AI-generated content heavily enough that the final copy sounds natural, specific, and human
- Create social graphics in Canva using pre-built brand templates
- Create Reel concepts and coordinate video content needs
- Repurpose existing client content into new formats
- Review and edit creative work before publication
- Make sure all content pieces — social, email, blog, graphics — are aligned and working together for each client
- Coordinate with our graphics team to make sure graphics are being built on time and to spec
- Review graphics before they go live — flag anything that does not match the brief, the brand, or the copy
- Communicate proactively — if you notice something coming up in a client's business that should be reflected in their content, flag it before it becomes a problem
- Check in with assigned clients weekly to ask what is coming up that they want shared
- Monitor and respond to the client support email when clients reach out
- Communicate professionally and confidently — our clients should not have to remember to tell us everything
- Schedule all content in Metricool — always select both Facebook and Instagram
- QA your own work before submitting
- Flag anything missing, off-brand, or unclear before it goes out
Skills
- Think in systems — you naturally see how pieces connect and you make sure they do
- Write well and can adapt your voice — you can sound like a massage therapist one day and a tech company the next
- Are proactive, not reactive — you do not wait to be told something needs to happen
- Are detail-oriented — you catch things other people miss before they become someone else's problem
- Are a strong communicator with clients and with the team
- Are comfortable with AI writing tools and know how to edit the output so it sounds human
- Are organized and good at managing multiple clients and deadlines at once
- Take initiative rather than waiting for someone to assign every task
- Are interested in growing — this role has a path and we are looking for someone who wants to walk it
- A degree is not required
- English must be your first language
- Experience in social media management, content creation, copywriting, marketing coordination, or creative work is preferred
Benefits
- Fully remote — work from wherever you are
- Flexible schedule — you manage your own time as long as deadlines are met
- Growth path: this role is designed to evolve into a Creative Director position as the agency grows
- Selected candidates may be asked to complete a short paid content exercise so we can see how you approach strategy, copy, and creative execution.
Company Overview