Note: The job is a remote job and is open to candidates in USA. Assurant is a global business services company that supports and protects major consumer purchases through products including vehicle protection services and extended service contracts. The Contract Operations Supervisor will lead Contract Maintenance associates, oversee automotive service contract administration, manage escalations and operational risk, and drive performance, compliance, quality, and continuous improvement.
Responsibilities
- Lead performance management through coaching, goal setting, development planning, and employee recognition
- Assess talent, identify skill gaps, and develop succession plans to strengthen organizational readiness
- Monitor engagement and performance trends, implement action plans, and measure outcomes
- Address performance issues through timely, consistent, and effective coaching conversations
- Delegate work strategically to develop team capabilities and reduce key-person dependencies
- Oversee contract administration to ensure compliance with contract terms, underwriting guidelines, regulations, and client requirements
- Serve as the primary escalation point for complex, sensitive, or high-risk contract and customer issues
- Ensure operational decisions balance customer, client, compliance, and financial considerations while maintaining documentation standards
- Build strong cross-functional partnerships to resolve operational issues, mitigate risks, and improve performance
- Drive continuous improvement by analyzing trends and metrics, identifying inefficiencies, supporting business initiatives, and promoting standardized, compliant processes
Skills
- High School Diploma or equivalent required
- Three or more years of experience in a high-volume: Operations environment, contract administration environment, customer support environment, insurance environment, financial services environment, and/or back-office processing environment
- Prior experience in: Leadership roles, supervisory roles, team lead positions, coaching and people development
- Demonstrated ability to: Manage employee performance, prioritize workloads effectively, resolve escalations, and drive operational results
- Strong knowledge of: Contract administration processes, compliance requirements, and operational controls
- Workforce management experience
- Quality assurance experience
- Audit support experience
- Training and development experience
- Compliance experience
- Proven track record leading process improvement initiatives
- Proven track record driving operational transformation initiatives
- Experience using operational reporting and performance metrics to: Drive team and business performance, improve operational efficiency, and achieve business results and organizational goals
- Automotive service contract experience preferred
- Experience in financial services or insurance operations preferred
Company Overview
Company H1B Sponsorship