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About brighthush
brighthush is a leading innovator in the workers’ compensation, auto, health, and disability management space. Since its founding in 1987, the company has grown into a national powerhouse, delivering cutting‑edge risk‑management solutions that help organizations protect their employees, reduce costs, and improve outcomes. With a culture built on Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE‑IT!), brighthush empowers more than 4,000 professionals across the United States to thrive in a supportive, collaborative environment.
Why Join brighthush?
At brighthush, we believe that great people create great results. We invest heavily in our people through continuous learning, mentorship, and career‑pathing opportunities. Whether you’re just starting your career or looking to take the next step, you’ll find a place where your contributions are recognized, your growth is accelerated, and your voice is heard.
Key Highlights
- Fully remote, flexible work schedule
- Competitive hourly pay ($13.94 – $21.48) with potential for advancement
- Comprehensive benefits package for full‑time employees (medical, dental, vision, 401(k), paid time off, etc.)
- Access to industry‑leading training programs and certifications
- Inclusive, drug‑free workplace that complies with ADA regulations
Position Overview
As a Customer Service Representative I at brighthush, you will be the frontline liaison between our clients, providers, and internal teams. Your role will involve handling a high volume of inquiries across multiple channels—phone, email, fax, and written correspondence—while ensuring compliance with contractual, state, and client guidelines. You will be the trusted source of information, providing accurate, timely, and professional support that upholds brighthush’s reputation for excellence.
Essential Functions & Responsibilities
- Answer and return phone calls from clients, providers, and internal referring offices with professionalism and empathy.
- Respond promptly to emails and other written communications, ensuring all inquiries are addressed within established service level agreements.
- Review and analyze provider histories in MedCheck, Scheck, and SalesCloud to provide accurate context for each inquiry.
- Collaborate with supervisors and cross‑functional teams to clarify complex questions and determine the best course of action.
- Contact providers to discuss findings, resolve issues, and document outcomes in the appropriate systems.
- Maintain detailed reports and spreadsheets to track inquiry status, resolution times, and quality metrics.
- Perform additional duties as assigned, including process improvement initiatives and special projects.
Knowledge, Skills & Competencies
- In‑depth understanding of Workers Compensation fee schedules, regulations, and industry best practices.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Strong organizational skills and the capacity to manage multiple tasks simultaneously while maintaining high accuracy.
- Detail‑oriented mindset, ensuring that all data entered into systems is precise and compliant.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with CRM platforms.
- Basic medical terminology and coding knowledge to interpret provider documentation and client requests.
Essential Qualifications
- High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
- Minimum of 1 year of customer service experience in the Managed Care or Benefit Administration industry.
- Reliable high‑speed internet connection (minimum 80 Mbps upload and download).
- Experience using MedCheck, Scheck, and SalesCloud or similar systems is highly desirable.
Preferred Qualifications
- Previous experience in a remote or virtual customer support role.
- Knowledge of medical billing, coding, or claims processing.
- Certification in customer service or a related field.
- Fluency in additional languages (Spanish, French, etc.) is an asset.
Career Growth & Learning Opportunities
At brighthush, we are committed to your professional development. As a Customer Service Representative I, you will have the opportunity to:
- Advance to senior or lead roles within the Customer Service team.
- Transition into specialized areas such as Claims Processing, Provider Relations, or Compliance.
- Earn industry certifications (e.g., Certified Professional Coder, Certified Claims Analyst).
- Participate in leadership training programs and mentorship initiatives.
- Attend conferences, webinars, and workshops to stay ahead of industry trends.
Work Environment & Culture
brighthush fosters a culture of collaboration, transparency, and continuous improvement. Our remote workforce enjoys:
- Regular virtual team huddles and cross‑departmental knowledge sharing.
- Access to a digital collaboration hub for project management and communication.
- Flexible work hours that accommodate different time zones and personal commitments.
- A supportive manager who provides constructive feedback and career guidance.
- Recognition programs that celebrate individual and team achievements.
Compensation & Benefits
Our pay structure is market‑based and takes into account federal, state, and local wage requirements, geographic differentials, and individual qualifications. For this entry‑level role, the hourly rate ranges from $13.94 to $21.48, with potential for adjustments based on performance and skill level.
Full‑time employees receive a comprehensive benefits package that includes:
- Health, dental, and vision plans (HDHP with flexible spending options).
- Long‑term disability and critical illness coverage.
- Life and accident insurance.
- Pre‑paid legal insurance.
- 401(k) and Roth 401(k) retirement plans with company match.
- Paid time off (vacation, sick leave, holidays).
- Parking and transit FSA accounts.
- Employee wellness programs and resources.
How to Apply
If you are passionate about delivering exceptional customer service, thrive in a fast‑paced environment, and want to be part of a company that values innovation and people, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s Customer Service Representative I role.
Join brighthush – Where Your Career Takes Flight
At brighthush, we’re not just a company; we’re a community of dedicated professionals committed to making a difference in the lives of workers and organizations across the nation. Your expertise will help shape the future of risk management and client satisfaction. Take the next step in your career—apply now and become a vital part of our success story.
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