Note: The job is a remote job and is open to candidates in USA. BX Studio is a digital agency specializing in web design, development, and SEO/AEO services for enterprise brands and growth-stage startups. The Account Manager will manage client relationships across a portfolio of accounts, support retention and renewals, identify expansion opportunities, and collaborate with project managers and leadership on delivery, pricing, and account growth.
Responsibilities
- Serve as the primary point of contact for your portfolio
- Develop strong relationships with marketing executives and founders
- Support renewal conversations and account sales activity
- Identify expansion opportunities and contribute to scoping and pitching them
- Help ensure a seamless client experience from sales handoff through ongoing delivery
- Monitor delivery and client satisfaction, working with Project Managers to resolve issues
- Understand our clients' business goals and contribute to actionable roadmaps with Project Managers and capability specialists
- Collaborate with leadership on pricing, packaging, and account growth opportunities
Skills
- You have 3+ years of relevant experience in account management, project management, or customer success at a digital agency
- We're looking for someone who can manage client relationships independently and work effectively with marketing executives and founders
- You have a track record of building strong client relationships, understanding their business, identifying needs, and translating organizational goals into clear initiatives with Project Managers and capability specialists
- You're experienced in supporting renewals, identifying expansion opportunities, and growing accounts
- You're comfortable contributing to conversations about budgets, ROI, pricing, and contract terms while maintaining excellent client retention
- You have experience with web design, development, and SEO projects in an agency setting
- You're interested in contributing to our account management playbook, including templates, processes, and QBR frameworks, recognizing that great account management is a team effort
- Experience with analytics, content marketing, CRO, and branding
- Digital strategy background that helps you advise clients beyond delivery
Benefits
- Remote work
- Contract position
Company Overview