Note: The job is a remote job and is open to candidates in USA. Aflac is a Fortune 500 insurance company and industry leader in voluntary insurance products that pay cash directly to policyholders. The Contract Development Analyst analyzes underwriting and sold case documents to create and maintain group insurance certificates and policies, interprets contracts, manages statutory requirements, and supports contract automation and process improvement. The role also provides technical guidance and service to internal and external stakeholders.
Responsibilities
- Analyzes sold case and underwriting documents to create new case and amendment certificates and policies for complex group life and disability cases; maintains issue documents for smaller standard cases and state specific statutory policies
- Interprets prior carrier certificates and policies; compares to company contracts to identify differences; works to close the gap on differences within filing area and communicates to client
- Provides contract administrative services to internal customer groups, supports staff in the processing of certificate and policy transactions, to support the achievement of customer service standards
- Acts as a subject matter expert in any contract automation projects; monitors contract automation processes in order to identify opportunities for improvement
- Accesses various systems to process sold case and underwriting data, and analyzes data to facilitate decision making
- Identifies and complies contract according to relevant principles to legal and regulatory controls that govern standard work practices
- Deploys a wide range of knowledge of sold case and underwriting documents, to enable the provision of first-class service internally and externally, and acts as an informal resource for less experienced colleagues where appropriate
- Works closely with the implementation team to manage the implementation of statutory business
- Manages statutory due dates to meet filing requirements, including application and new business set up coordination
- Develops reporting to ensure management of statutory programs and adheres to timeline requirements
- Handles complex customer / distributor / broker / colleague queries or service requests using technical, contract, certificate, and policy knowledge to provide information and advice in order to deliver customer satisfaction in line with service standards
- Collect and maintain Statement of Process of PLADS fulfillment, including process documentation, forms and training documentation in SharePoint
- Identify and build processes to include statutory fulfillment in the Smart Drafting Project for continuous improvement
- Performs other duties as required
Skills
- Undertakes all activities with attention to timeliness, productivity, and quality, within organization standards
- Strong analytical and problem-solving skills; ability to resolve problems through careful analysis and weighing of available options
- Ability to review exceptions and render decisions independently
- Excellent oral, written, and interpersonal communications skills
- Ability to work independently to set priorities, organize workload, delegate assignments, and handle situations with discretion and good judgment in the absence of formal guidelines and procedures
- Ability to independently contribute suggestions to improve department operational effectiveness
- Ability to use sound judgment in making non-routine decisions
- Proficiency and experience using Microsoft Office suite software
- Bachelor's Degree In a related field
- 5 or more years of product related experience
- Or an equivalent combination of education and experience
- This role is a remote role. This means you will be expected to work from your home, within the continental US
- 3 or more years of group insurance experience in contract development analysis
Benefits
- Remote work from home within the continental US
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- Annual bonuses
- An opportunity to purchase company stock
- 11 paid holidays annually
- Up to 20 days PTO to be used for any reason
- If eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- Other leaves of absence, if eligible
- Sick and safe leave
- Adoption and parental leave
Company Overview