Note: The job is a remote job and is open to candidates in USA. Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care through patient access, affordability, adherence, and healthcare technology solutions. The Technical Account Manager serves as a technical liaison and project management expert, analyzing client needs, recommending solutions, managing deliverables and risks, and helping pharmaceutical manufacturers maximize the value of their programs and platforms.
Responsibilities
- Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs
- Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes
- Monitors performance and recommends scope, schedule, cost or resource adjustments
- Connects short-term demands to long-term implications, in alignment with the supporting business case
- Prioritizes multiple tasks while meeting deadlines
- Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion
- Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success
- Connects project objectives to broader organizational goals
- Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility
- Negotiates with stakeholders to obtain the resources necessary for successful project execution
- Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making
- High level of client contact in an Account Management portfolio approach
- Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
- Participates in the development of policies and procedures to achieve specific goals
- Recommends new practices, processes, metrics, or models
- Works on or may lead complex projects of large scope
- Projects may have significant and long-term impact
- Provides solutions which may set precedent
- Independently determines method for completion of new projects
- Receives guidance on overall project objectives
- Acts as a mentor to less experienced colleagues
- Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc.…) with existing client and develops plans for introducing new solutions through collaborative relationships
- Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services
- Acts as single technical liaison for the client
- Daily interactions with client to assess and advise client needs and requests
- Analyze client program, needs and propose solutions and options that provide value to client
- Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client’s strategy and industry advancements
- Manage client deliverables, timelines, and artifacts
- Monitor team backlog and prioritize activities to deliver on time, on budget, on scope
- Anticipate client needs and proactively make program recommendations to enhance service value
- Perform necessary project administration, project status, and risk, issue management
Skills
- Strong oral and written communication skills, with executive facing presentation experience
- Strong project management skills
- Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
- Travel requirement up to 10%
- Master's Degree preferred
- 3-5 years' experience of client relationship management experience at the account management level preferred
- Prior experience working in a Specialty Pharmaceutical HUB environment, preferred
- 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred
- Proficiency in Microsoft Office products preferred
Benefits
- Bonus eligible
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
- You will work remotely, full-time.
- We will provide you with the computer, technology and equipment needed to successfully perform your job.
Company Overview
Company H1B Sponsorship