Note: The job is a remote job and is open to candidates in USA. UKG is a workforce operating platform that provides workforce management, human capital, payroll, and related solutions to organizations worldwide. The Customer Account Manager will manage SMB and Strategic customer relationships, drive growth through upselling and cross-selling, develop sales campaigns and proposals, and maintain account plans. The role also focuses on customer engagement, account health, CRM data accuracy, and collaboration with internal teams to ensure customer satisfaction.
Responsibilities
- Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences
- Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion
- Sales Campaigns: Develop and maintain a “greenspace” heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts
- Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs
- Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users
- Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders
- Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings
- Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content
- Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams
- Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction
- Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours
Skills
- • 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas
- • OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base
- • Minimum of 1 year experience in the technology/software industries
- • Ability to travel for face-to-face customer interactions and industry events
- • Excellent communication and interpersonal skills
- • Proficient in Salesforce
- • Thrives in a quick-turn, high-paced environment
- • Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
- • Possess strong verbal and written communication skills
- • Ability to articulate the value proposition of our product offering
- • Bachelor's degree or equivalent practical experience
- • Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
- • Experience optimizing and troubleshooting products or services
Benefits
- Performance-based incentive compensation plan
- Commissions may be paid as part of total compensation
- Restricted stock unit awards may be provided as part of total compensation
Company Overview