Note: The job is a remote job and is open to candidates in USA. The Democratic National Committee is hiring temporary Community Analysts to support its political data ecosystem and technology products through the midterm elections. The role provides frontline user support, delivers training, maintains documentation, and gathers feedback to improve DNC Tech products in partnership with Product, Data, and Engineering teams.
Responsibilities
- Best in class user support. Answer and troubleshoot technical questions from users (down ballot campaigns, state parties, sister committees) about our tools, products and datasets, via a customer support queue in Zendesk. Participate in a Community on-call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years
- Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products. Facilitate virtual training on complex technical concepts and tools to a wide range of technical expertise
- Ensure documentation and usability of products. Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary
- Intake and share user feedback and insights. Be a partner to our community of users, proactively gathering feedback and identifying common problems that we can solve through automation or iteration. This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized
Skills
- Experience working on a political campaign or at a state party or political tech organization, working with the voter file is a bonus!
- Experience in an externally-facing role (i.e. user, customer, or volunteer-facing roles)
- Proven track record of thriving in a fully remote environment with strong asynchronous habits (over-communicating status updates, asking questions in open channels, maintaining personal workflows)
- A basic understanding of SQL, or any other language efficient for analyzing large datasets
- A desire to change politics for the better, support the Democratic Party, and secure the future of our country
- Experience using VoteBuilder, bonus for other types of organizing tools
Benefits
- Generous paid time off, including federal holidays and open leave
- Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee
- Supplementary vision plans available to employees for purchase
- Up to a 5% employer match DNC 401(k) plan
- Pre-tax flexible spending account benefits available to employees and dependents
Company Overview