Note: The job is a remote job and is open to candidates in USA. OCHIN is a nonprofit healthcare innovation organization that provides clinical insights and tailored technologies to a national network of healthcare providers serving rural and underserved communities. The Solutions Analyst - Lab Applications will configure and support Epic EHR clinical applications for member clinics, with a focus on blood bank and laboratory workflows. The role will troubleshoot technical issues, support implementations, collaborate across departments, and develop technical documentation.
Responsibilities
- Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference
- Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction
- Collaborate across departments to support project implementations and address member maintenance issues
- Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams
- Skill development and competency growth in technical design, analysis, and system enhancements
- Other duties as assigned
Skills
- Minimum of 3 years of experience in similar or relevant role
- The ideal candidate will have 3-5 years of experience as an Interface/Integration/LIS specialist or analyst, working in Epic and SafeTrace blood bank software
- Experience with Epic EMR is required
- Required: Hands-on experience and proficiency with SafeTrace TX
- Ability to travel 10%
- Strong communication skills – able to communicate with both application and technical team members, as well as end users
- Consistently acts with integrity and accountability
- Process and detail-oriented, with a strong focus on data-driven decision making
- Proactive, self-motivated, and solution oriented
- Reading, speaking, writing, and understanding English
- This position requires a virtual home-office environment, working remotely and will require that all employees be on camera for all virtual meetings
- Travel may be required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel required up to 10% nationally for on-site Go Live support based on business requirements for OCHIN
- Preferred Certifications - Epic certification in Orders or Beaker
- Experience working in a blood bank LIS and/or in a laboratory is highly desired
Benefits
- 100% remote work organization; employees work remotely from home
- Opportunity for professional advancement
- Healthy work-life balance
Company Overview