Note: The job is a remote job and is open to candidates in USA. EPIC Insurance Brokers & Consultants is a growing insurance firm serving clients through regional and global industry expertise. The Benefits Administration Client Coordinator supports benefits administration system implementations on the Employee Navigator platform, including client site configuration, renewals, reporting, troubleshooting, and client training.
Responsibilities
- Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
- Project manage between the vendor, the client, the EPIC account team and the carriers and manage problem resolution
- Implement client sites, including gathering requirements, importing data and system configuration
- Support clients with annual renewals and other system updates
- Understand employee benefits and configuration rules, including cost calculations
- Assist with ACA processes and data auditing
- Assist with all reporting requests
- Respond to all client inquiries, issues, questions, and requests in a timely manner
- Manage timelines with other implementation staff and clients
- Test and troubleshoot system functionality to ensure accuracy of client system configuration
- Research and resolve client inquiries regarding system and process issues
- Training clients on system and perform system demonstrations for existing clients
Skills
- Required knowledge of benefits administration systems including, but not limited to eligibility groups, benefits plan and rate structures and carrier feeds
- Project management skills to facilitate and support the implementation of new systems and oversight of benefits administration vendors
- Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
- Strong analytical skill set and ability to effectively use data for strategy
- Ability to operate and make timely decisions in a fast-paced atmosphere
- Must be able to quickly sort through complex subject material
- While performing the duties of the job, the employee is regularly required to sit, stand, walk, use hands to handle objects, reach with hands and arms, and communicate effectively
- Specific vision abilities required by this job include close vision and the ability to adjust focus
- Bachelor's degree (in a related field is preferred)
- 2+ years of experience with HR technology solutions preferred
- Employee Navigator experience strongly preferred; candidates with experience administering comparable benefits administration platforms such as Ease, bswift, PlanSource, Benefitfocus, or similar systems are encouraged to apply
Benefits
- Bonuses
- Comprehensive benefits package
- Generous paid time off and company holidays
- Paid parental leave and family-supportive benefits
- 401(k) with company match
- Medical, dental, vision, wellness, and EAP programs
- Professional development, tuition reimbursement, and mentorship
- Employee recognition programs and referral bonuses
- Employee Resource Groups and inclusive culture
- Investment in employees' growth
Company Overview