Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is seeking an Associate Account Analyst to join their team. The role involves acquiring a basic understanding of risk evaluation on new and renewal business while providing support to underwriters and brokers through various analytical and customer service tasks.
Responsibilities
- Gathers, organizes and enters information into pricing models; and performs the initial analysis of exposure, loss and coverage for the underwriter
- Supports the underwriter and agent/broker with highly responsive service by managing the workflow from clearance through policy issuance and file documentation
- Coordinates service requests in a timely manner
- Deconstructs submissions by identifying, gathering and entering information into systems, pricing tools and models; flagging referral triggers, and initiating/managing requests to internal service providers (e.g., rating)
- Gathers, analyzes and ensures the accuracy of pricing and proposal information (rating and pricing tool output, proposal language, coverage forms and endorsements, financial and legal agreements and offer/ disclosure /election forms) used by the underwriter to complete the coverage review, hazard analysis, pricing strategy and proposal
- Provides customer service to brokers and agents to facilitate the processing of business; answers questions, resolves problems on topics such as policy transactions, billing, and service needs
- Executes post-sale account management workflow, including initiation of billing, policy issuance, acquisition of account agreements and file documentation
- Initiates pre-renewal communications via conditional/non-renewal notice draft when necessary
- Supports the underwriter with mid-term account reviews / stewardship, ongoing service, service planning and endorsements
Skills
- Knowledge, skills and capabilities typically acquired through 2 or more years of related work experience
- Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientation, written/verbal communications, organization, adaptability, courtesy, dependability and ability to learn/apply new information quickly and accurately
- Associates or bachelor's degree preferred
Benefits
- Flexible Time Off Annual Accrual - days: 15
- Hybrid position. Candidates within 50 miles of select offices are expected in-office 2 days/Week
- Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- A host of opportunities provided through our Employee Resource Groups
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