Note: The job is a remote job and is open to candidates in USA. Shugarman's Bath is hiring an Appointment Setter to connect with homeowners interested in bathroom remodeling and convert their interest into qualified appointments for Design Consultants. The role involves outbound and inbound calls, lead follow-up, needs discovery, and maintaining accurate CRM records while working toward performance goals.
Responsibilities
- Make 100+ outbound calls a day to homeowners who requested information, and handle inbound calls as needed
- Convert new and existing leads into qualified appointments for our Design Consultants
- Ask strong discovery questions to understand each homeowner’s project, needs, motivation, and timeline
- Build value in the consultation and confidently ask for the appointment
- Navigate questions, hesitation, and objections while maintaining a positive customer experience
- Follow up consistently with leads through phone, text, and email
- Re-engage previous opportunities and turn renewed interest into appointments
- Maintain accurate customer information and detailed notes in our CRM
- Work toward clearly defined appointment-setting goals and performance KPIs
- Use call coaching, scorecards, and performance data to keep improving
- Record and send personalized video messages to homeowners after booking to create a strong, personal connection before their consultation
Skills
- A confident, professional phone presence and the ability to build rapport quickly
- Strong discovery skills and the ability to ask thoughtful questions rather than simply follow a script
- Confidence handling objections and moving conversations toward a clear next step
- A competitive, goal-oriented mindset and motivation to achieve measurable results
- Resilience, the ability to hear “no” and bring the same confidence to the next opportunity
- Strong accountability, reliability, and follow-through
- A coachable mindset and the ability to quickly turn feedback into action
- The ability to stay focused, productive, and self-motivated in a remote environment
- Strong computer skills with the ability to quickly learn and navigate CRM and communication systems
- Experience in inside sales, appointment setting, outbound sales or another performance-driven role (strongly preferred)
Benefits
- Uncapped demo pay for every demo above your monthly minimum
- Monthly team bonuses and daily spiffs
- Company-provided equipment
- Internet stipend
- 8 paid holidays per year
- Up to 80 hours of vacation accrued annually
- 40 hours of sick time per year
- 401(k) eligibility after 90 days
- Medical insurance with the company contributing 50% toward the base plan premium
- Additional benefit options including dental, vision, life insurance, HSA, and FSA
- Ongoing coaching and professional development
- Opportunities for career growth
- Remote work
Company Overview