Note: The job is a remote job and is open to candidates in USA. DaVita is hiring a Supervisor for its Patient Resources team within Revenue Operations. The role leads and supports specialists while advancing strategic initiatives, process redesign, analytics and reporting, and special projects.
Responsibilities
- Ensure high quality customer service according to department and company policy
- Monitor team productivity and progress of specific area job functions
- Determine staffing plans that promote the most effective use of all teammates
- Establish, communicate, and ensure departmental goals and objectives are achieved
- Address teammate relations issues appropriately and escalate to manager as necessary
- Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
- Write and conduct teammate annual Performance Development Reviews (PDRs) as required
- Maintain teammate records in compliance with DaVita policy's and any applicable laws
- Understand and communicate DaVita company policies and procedures
- Work with People Services and manager to recruit teammates with appropriate skills and experience
- Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
- Lead or actively participate in special projects
- Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
- Support the analytics team manager via business acumen and technical knowledge
- Meet tight deadlines in a time sensitive and resource constrained project environment
- Provide frequent updates to manager regarding the status of activities and initiatives
- Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
- Identify system and process improvements opportunities and make recommendations
- Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
- Identify system and process improvements and recommend process improvement plans
- Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
- Maintain reporting continuity, integrity, and communication among analytical departments
- Champion the DaVita Mission and Values both internally and externally
- Attend team meetings, phone conferences, and training as scheduled or needed
- Perform other duties as assigned or required
Skills
- Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
- Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
- Demonstrated strengths in teambuilding and leadership skills
- Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
- Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)
Benefits
- Eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment: medical, dental, vision, 401(k) match, paid time off, and PTO cash out.
- Eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment: family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, and maternity/paternity leave.
- Professional development programs to help strong performers grow within their career, and on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
- Remote work
Company Overview
Company H1B Sponsorship