Note: The job is a remote job and is open to candidates in USA. Intercontinental Exchange (ICE) is hiring a Trading Operations Analyst to provide first-line support for NYSE Group live production trading platforms. The role monitors trading activity and system performance, troubleshoots and escalates issues, supports member firms, and collaborates across teams to maintain market operations, primarily overnight.
Responsibilities
- Provide real-time trading operational support for all NYSE Group Exchanges
- Monitor trading activity, system performance, and electronic trading across all Exchange products
- Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions
- Assist member firms with inquiries related to order types, routing behavior, and trading functionality
- Engage with System Operations for the escalation of production issues and the understanding of system workflows
- Consult with Technology, Product Management, and Relationship Management teams to onboard users and resolve technical issues
- Coordinate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings
- Disseminate market status updates and operational notices in a timely manner
- Collaborate with Floor Operations teams to address and resolve real-time trading inquiries
- Develop deep expertise in proprietary trading systems and back-office tools to effectively support client interactions and operational workflows
- Contribute to cross-functional initiatives that improve operational efficiency and client experience
- Support process documentation and post-incident reviews to drive continuous operational improvement
Skills
- Bachelor's degree from an accredited institution
- Active FINRA Series 7 license (required)
- 3+ years of experience in a trading environment, including roles such as trader, trader's assistant, exchange or broker-dealer trading operations, or alternative trading system (ATS)
- Demonstrated hands-on experience with trading systems and exchange operations
- Strong analytical and problem-solving abilities with a critical-thinking mindset
- Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint)
- Excellent written, verbal, and interpersonal communication skills
- Proven ability to make quick, sound decisions under pressure
- Demonstrated ability to manage multiple priorities in a fast-paced, time-sensitive environment
- Strong client focus with a collaborative, team-first mindset
- FINRA Series 57 license is a plus
- SQL experience for issue investigation is a plus
Benefits
- Regular full-time ICE employees are eligible for incentive compensation.
- Regular full-time ICE employees are eligible for healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
- Remote work
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