Note: The job is a remote job and is open to candidates in USA. MaxiCare is an AI-native electronic medical record platform for skilled nursing and assisted living facilities. The Project and Implementation Manager will manage engineering project plans and lead facility EMR rollouts from contract signature through go-live, including configuration, data migration, training, cutover, communication, and risk management.
Responsibilities
- Run project plans for engineering work across the platform, tracking scope, dependencies, risks, and dates in Jira
- Run the cadence meetings that keep work moving, and surface slips early enough to act on them
- Coordinate release readiness with engineering, product, and QA so nothing reaches a facility as a surprise
- Lead each implementation from contract signature through go live: rollout plan, configuration, data migration checkpoints, user setup, training, and cutover
- Travel to facilities for kickoffs, training, and go live, and stay until the building is running on MaxiCare
- Work side by side with administrators, directors of nursing, MDS coordinators, business office managers, and floor staff
- Keep facility leadership, our executive team, and engineering informed with clear status reports
- Own the issue log and escalations, and know which problems can wait until after go live and which cannot
- Build and maintain the implementation playbook, checklists, and templates
- Improve them after every rollout so each facility goes live faster than the last
Skills
- A four year college degree from an accredited institution
- Ten or more years as a project manager, with a record of delivering complex projects on schedule
- A background in skilled nursing or assisted living facility management and operations: census, admissions, MDS, care plans, and billing
- Experience leading software rollouts into facilities from kickoff through go live, ideally an EMR or other clinical system
- Experience running project plans with software engineering teams, including sprints, backlogs, and releases
- Hands on Jira and Confluence
- Native English language proficiency for training sessions, go live meetings, and status calls
- Daily comfort with AI tools, Anthropic Claude in particular
- Willingness to travel to facilities regularly, sometimes on short notice
- Authorized to work in the United States. Visa sponsorship is not available
- Regular travel to skilled nursing and assisted living facilities for rollouts, training, and go live support, plus occasional on site team meetings where we work through product design and architecture strategy together. Some trips will come up on short notice
- Prior role as a nursing home administrator, executive director, assistant administrator, or operations lead in an SNF or ALF
- PMP, PMI ACP, or a comparable project management certification
- Experience with PointClickCare, MatrixCare, or other long term care EMRs, including moving facilities off them
- Data migration and cutover planning for a clinical system
- Familiarity with CMS requirements, PDPM, and state survey expectations as they affect go live planning
- Experience at an early stage software company
Benefits
- Unlimited vacation: We don't count days. Take the time you need to rest and come back sharp, coordinated with your team so the work keeps moving.
- Career growth: MaxiCare is an AI first company, and this seat puts your hands on how one gets built. You'll work every day inside sophisticated product design where AI is part of the architecture, the workflow, and the product itself, and you'll build the skills the next decade of software will run on.
- Holiday gathering: Once a year the whole team comes together in person to celebrate the year and spend time together away from the screen.
- We cover 50 percent of a monthly fitness and health club membership. Details are discussed during the interview process.
- Fully remote within the United States, with regular travel to facilities.
- Performance based annual bonus participation.
Company Overview