Note: The job is a remote job and is open to candidates in USA. NetImpact Strategies is hiring a ServiceNow Project Manager to oversee contract performance and serve as the primary point of contact with the customer. The role coordinates ServiceNow projects, manages delivery and risks, and ensures federal client needs are met with high-quality products and services.
Responsibilities
- Monitor project progress, identify and mitigate risks and provide timely status updates to client and senior management
- Develop and maintain roadmap based on client priorities
- Conduct release management using Scrum based Agile methodology
- Conduct project assessments and post implementation reviews to identify areas of improvement and lessons learned
- Support planning efforts across multiple modules based on customer requirements
- Coordinate and manage ServiceNow projects from initiation to completion, ensuring adherence to timeline and budgets
- Serve as a primary point of contact for all technical aspects of ServiceNow platform
- Assist with data calls related to ServiceNow Platform
- Provide technical and administrative oversight of contract tasks and activities
- Effectively communicate both orally (in common English narration) and in writing (to include technical documentation)
Skills
- Strong understanding of ServiceNow platform and capabilities
- Experience of at least 4 years leading ServiceNow projects
- Strong organizational skills with the ability to prioritize tasks for team and manage multiple efforts simultaneously using Agile methodology
- Experience working with clients to determine implementation requirements and execute a plan to meet those requirements in timely and efficient manner
- Ability to work well with clients to determine implementation requirements and execute a plan to meet those requirements in a timely and efficient manner
- Excellent presentation and communication skills in both written and oral form
- Must be US citizen
- BS Degree in a related field
- ServiceNow Administrator Certification
- Experience with CMDB/ITOM
- Scrum Master/SAFe Agile Certification
Benefits
- Comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- 401(k) Plan – Immediately vested employer contributions; no matching required
- Generous Paid Time Off (PTO) policy
- One (1) additional day of paid wellness leave per calendar year
- Ten (10) federal holidays
- Pet Insurance
- Tuition reimbursement
- Internal training programs
- Company-sponsored industry certifications
- Dynamic and collaborative work environment
- Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more
- Remote work
Company Overview