Note: The job is a remote job and is open to candidates in USA. Rula is a mental healthcare company seeking a Staff Forward Deployed Engineer to build AI-powered tools for its business and clinical teams. The role involves learning operational workflows, delivering tools that reduce manual work, and creating reusable building blocks while designing for patient privacy.
Responsibilities
- As a Staff Forward Deployed Engineer, you will sit with a team, learn how the work actually gets done, and ship tools they use every week, often turning a six-to-eight-hour task into under thirty minutes
- You stay until the team runs each tool on its own, then turn what you learned into building blocks that help the next team move faster
- Because we serve patients in mental health care, privacy is part of the design from day one
Skills
- 8+ years shipping production-quality software systems (consumer or business) with end-to-end ownership of outcomes
- Proven track record of shipping tools or products used weekly by customers or business teams, supported by usage telemetry
- Deep experience learning operational workflows through observation, interviews, or data before designing software solutions
- Daily use of coding agents (specifying, testing, and reviewing output diffs) with rigorous evaluation practices (test sets, evals) and privacy-by-design standards (synthetic/masked data, isolating clinical content from operational tools)
- Experience building custom measurement frameworks for cost, usage, and impact tracking when standard vendor dashboards were unavailable
- Direct prior experience being forward-deployed to non-engineering business teams or external customer organizations
- Practical experience migrating systems across different LLM models to optimize costs while maintaining quality guardrails
- Proven ability to integrate AI into complex business platforms with imperfect data/APIs (e.g., CRM, billing, scheduling)
- Track record of coaching non-engineering team members to build or adopt software workflows independently
Benefits
- 100% remote work environment, with working hours to support a healthy work-life balance; must be based in the United States (currently not hiring in Hawaii)
- Full transparency of pay ranges regardless of where you live in the United States
- Medical, dental, vision, life, disability, and FSA/HSA benefits
- 401(k) plan access
- Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering parents
- Employee Assistance Program (EAP) supporting mental and physical health
- Quarterly department stipend for team-building activities or in-person gatherings
- Community and employee resource groups
- New-hire home office stipend
- $50 monthly stipend to help cover internet or cell phone expenses
- Year-round wellness initiatives through the Wellness at Rula program
- $50/month wellness stipend
Company Overview