Note: The job is a remote job and is open to candidates in USA. The California Department of Social Services serves and supports Californians experiencing need through public services and regulatory programs. The OCM Training Unit Analyst II supports organizational change initiatives, develops and delivers training, manages training logistics, evaluates feedback, maintains documentation, and coordinates with cross-functional stakeholders during system and process modernization.
Responsibilities
- Support Change Initiatives: Assist in aligning OCM strategies across key projects, collaborating with project leaders, contractors, and stakeholders to ensure smooth adoption of new systems and business processes
- Develop and Deliver Training: Help create, review, and distribute user-friendly training materials such as guides, presentations, and job aids that support new system rollouts and process updates. Assist in coordinating and scheduling training sessions tailored to staff and user needs
- Manage Training Logistics: Use the Department’s Learning Management System to schedule training sessions, track participant attendance, and report on progress, ensuring smooth and effective delivery
- Evaluate and Improve: Assist in administering pre- and post-training surveys, analyze user feedback using tools like Excel or Power BI, and contribute to improvements in training content and change strategies
- Document and Communicate: Help maintain accurate and accessible documentation of business process updates and system changes. Ensure key information is shared effectively with stakeholders
- Collaborate Across Teams: Participate in meetings with subject matter experts, technical teams, vendors, and other partners. Take notes, track action items, and assist with coordinating cross-functional efforts
Skills
- The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment
- This position is subject to fingerprinting clearance by the Department of Justice
- Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment
- Resume is optional. It may be included, but is not required
Benefits
- Professional Growth: Build valuable skills in change management, training development, data analysis, and stakeholder engagement.
- Supportive Team Environment: Join a mission-driven, collaborative team committed to public service.
- Telework: Hybrid
Company Overview