Note: The job is a remote job and is open to candidates in USA. Contractor Independence helps home services companies generate more local business through customer satisfaction calls and Google reviews. The Remote Customer Service Representative contacts homeowners after roofing visits, assesses their experience, guides satisfied customers through leaving reviews, escalates issues, and accurately logs outcomes against performance targets.
Responsibilities
- Call homeowners after in‑home roofing appointments and completed jobs
- Confirm their experience with the rep/crew:
- 1–10 satisfaction rating
- “Anything we could have done better?”
- Ask if they’d be open to leaving a quick Google review
- Text them a direct review link
- Stay on the line and walk them through posting the review in 60–90 seconds
- Listen, acknowledge, and capture the issue
- Put the homeowner at ease, escalate the problem to our client, share the review link if they'd like to leave a review
- Log call outcomes, notes, review promises, and posted reviews accurately in our system
- Hit clear daily and monthly targets for:
- Calls
- Conversations
- Reviews generated
Skills
- Located in the United States or Canada
- Experience in a phone‑heavy outbound role (call center, sales, collections, appointment setting, etc.)
- Exceptionally clear spoken English; strong, stable, engaging + professional phone presence
- Reliable high‑speed internet and quiet, professional workspace at home
- Your own computer and quality headset suitable for continuous calls
- Able to work 9:00am–5:00pm ET, Monday–Friday
Benefits
- Remote work from the United States or Canada
- Base salary plus performance bonus
- Bonuses tied directly to the number of reviews generated, above a clear baseline, with simple daily and monthly rules
- Scripts, training, and coaching
- Full-time W-2 employment
Company Overview