Note: The job is a remote job and is open to candidates in USA. Medline is seeking a Manager, Sales Support Field to lead a team supporting customer and sales organizations. The role manages performance metrics, analyzes trends and resource utilization, presents recommendations, improves analyst-team processes, and partners with sales and customers to address business needs.
Responsibilities
- Serve as the first-level of management for escalated issues or concerns
- Determine work procedures, prepare work schedules and expedite workflow. Evaluate analyst performance to ensure expectations are met in conformance to policies and procedures
- Measure client and market trends, efficiencies and effectiveness of resource allocation and utilization
- Review and standardize procedures to improve efficiency of the analyst team
- Drive internal partnership with sales and all relative partners develop, create and maintain reporting requirements and ensure systems provide accurate and timely data
- Day-to-day operations of a group of employees
- May have limited budgetary responsibility and usually contributes to budgetary impact
- Interpret and execute policies for departments/projects and develops
- Recommend and implement new policies or modifications to existing policies
- Provide general guidelines and parameters for staff functioning
- Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies
Skills
- Bachelor's degree and at least 4 years of experience in sales analysis and support OR high school diploma and at least 7 years of experience in sales analysis and support
- None required
- Experience coaching, mentoring, and training staff
- Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
- Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table)
- Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
- Willing to travel up to 80% of the time for business purposes (within state and out of state)
- Previous analytics experience in the healthcare industry
- Previous inventory or supply chain analytics experience
Benefits
- Remote work arrangement
- Continuing education & training
- Bonus and/or incentive eligibility
- Health insurance for employees working 30 or more hours per week on average
- Life and disability insurance for employees working 30 or more hours per week on average
- 401(k) contributions for employees working 30 or more hours per week on average
- Paid time off for employees working 30 or more hours per week on average
- For employees working less than 30 hours per week, 401(k) contributions, paid time off, access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp
- Tools and resources to perform at their best
Company Overview
Company H1B Sponsorship