Note: The job is a remote job and is open to candidates in USA. Corporate Waste Solutions, LLC is seeking an Account Manager to serve as the primary point of contact for assigned client portfolios in the waste and recycling sector. The role manages client relationships, waste and recycling service programs, vendor coordination, billing and service issues, sustainability data, reporting, and opportunities for program improvement, renewals, and expansions.
Responsibilities
- Respond to and resolve customer inquiries expeditiously, ensuring a high level of satisfaction
- Actively seek opportunities to introduce additional services, increasing revenue potential within each customer’s business portfolio
- Compile client sustainability data and work with the team members to address concerns and ensure clients meet their target goals
- Coordinate equipment repairs
- Manage vendor services, ensuring service completion and satisfaction
- Serve as the primary point of contact for clients
- Maintain existing client accounts by building strong, long-term relationships and fostering customer loyalty
- Effectively communicate with clients, ensuring high levels of satisfaction, and consistently addressing their needs and concerns
- Provide expert advice and guidance that exceeds client expectations
- Manage vendor relationships and contracts
- Understand the full suite of company offerings to identify opportunities for continuous improvement in customer programs
- Maintain and update daily activities in the company CRM system including calls, meetings, emails, and documents
- Manage and maintain Certificates of Insurance (COI) renewal
- Perform other duties as assigned to support the overall objectives of the company
Skills
- •NEED TO LIVE IN HOUSTON, TX. OR SURROUNDING AREA•
- • Bachelor's degree from an accredited college/university; OR 3-5 years account management experience in lieu of degree
- • Proficiency in Microsoft 365 suite including SharePoint, Outlook, Teams
- • Comfortable working with numbers; role involves regular work updating spreadsheets, checking totals, catching small discrepancies, and basic calculations (e.g., percentages, fractions, quantities)
- • Ability to establish and maintain strong, long-term relationships with clients to foster loyalty and trust
- • Excellent verbal and written communication skills to effectively interact with clients and internal teams, ensuring clarity and satisfaction
- • Strong analytical and critical thinking skills to identify issues, develop solutions, and resolve client inquiries and problems expeditiously
- • Commitment to providing exceptional customer service by understanding client needs and ensuring high levels of satisfaction
- • Self-Motivated: Able to consistently set schedule to accomplish tasks within scheduled timeframe
- • Self-Starter: Demonstrates initiative, drive, and ability to independently begin and carry out tasks without prompting or supervision
- • Proactive: Takes initiative to identify opportunities and address issues before they become problems, ensuring continuous improvement in client programs
- • Customer-Centric: Puts the needs and satisfaction of clients first, consistently striving to exceed their expectations and build long-term loyalty
- • Positive and Professional Attitude: Upholds respectful, polite workplace etiquette
- • Detail-Oriented: Pays attention to detail, ensures accuracy in all client data, reports, and communications
- • Empathetic: Understands and shares the feelings of clients, fostering strong relationships and trust through genuine concern and support
- • Resilient: Able to handle difficult situations and setbacks with a positive attitude, maintaining focus and determination to achieve client goals
- • Collaborative: Works well with internal teams, clients, and vendors, fostering a cooperative environment to achieve common objectives
- • Integrity: Demonstrates honesty and strong ethical principles in all dealings, building trust and credibility with clients and colleagues
- • Advanced skills in Microsoft Word and Excel preferred
- • Waste and recycling industry experience
- • TRUE certification
- • LEED AP certification
- • Spanish speaking and translation skills
Benefits
- Full benefits (medical, dental, vision)
- 401(k)
- Paid vacation, company holidays, floating holidays, sick time
- Potential for advancement in duties and salary based on performance
- Full-time, remote position based in Houston, TX
Company Overview