Note: The job is a remote job and is open to candidates in USA. JD Power provides data, analytics, industry expertise, and workflows that support auto-related decisions. The Account Manager serves as the primary contact for dealers, clients, and partners, managing digital advertising campaigns, coordinating deliverables, monitoring performance, and strengthening client relationships.
Responsibilities
- Dealer communication on a regular basis to implement product delivery and strengthen relationships
- Work with dealer, partners and internal departments to facilitate the onboarding process for all dealers
- Communicate with dealers to collect assets for their monthly campaigns
- Ensure alignment between client expectations and campaign deliverables
- Understand client business goals, target audiences, and marketing objectives
- Conduct regular client meetings to review campaign performance and strategic recommendations
- Work with partners, dealers and other third parties for creative and compliance approvals as necessary
- Maintain best in class customer service
- Drive cross functional tasks with all departments
- Request video creatives from the account coordinator team
- Send all content through the quality department and update per their review
- Monitor activities assigned to other departments to ensure progress
- Support the sales team as needed
- Maintain and update information per dealer according to contractual obligations
- Prioritize, multi-task & follow up to assure requests are completed in a timely & accurate manner
- Troubleshooting capabilities to analyze and identify issues within applications used to complete monthly campaign activities
- Ensure all contractual obligations are met in a timely manner
- Other duties as required by the position
Skills
- Minimum of 5 years of experience in account management, client services, digital marketing, advertising, agency operations, or a related field, with demonstrated success managing client relationships, coordinating campaigns, and driving cross-functional deliverables
- Excellent analytical and critical thinking abilities to resolve complex challenges and find innovative solutions
- Superior attention to detail and sense of urgency in completing tasks
- Strong communications and listening skills
- Ability to work effectively in a high volume and fast paced environment
- Exceptional ability to multi-task and follow through
- Strong Data Entry Skills
- Software experience in Salesforce
- Advanced PC skills including entire Microsoft suite, specifically Excel and SharePoint
- Bachelor's degree in a related field (Advertising, Marketing, Business, Communications, etc.) preferred but not required; equivalent relevant professional experience will be considered
- Media or agency related experience preferred
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