Note: The job is a remote job and is open to candidates in USA. IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. The VP, People Solutions – Account Executive is responsible for growing and expanding strategic client relationships by serving as a trusted advisor to existing relocation clients while identifying opportunities to introduce additional IMPACT Group Relocation Assistance solutions.
Responsibilities
- Develop and execute strategic account plans that strengthen client relationships and drive long-term growth
- Build trusted partnerships with HR, Global Mobility, Talent Acquisition, executive stakeholders, and Relocation Management Company (RMC) representatives
- Maintain a thorough understanding of each client's mobility strategy, relocation policies, workforce objectives, and service expectations
- Conduct regular business reviews to identify opportunities for expanded relocation services and additional IMPACT Group solutions
- Position IMPACT Group as a strategic talent mobility and relocation partner
- Maintain regular communication through executive meetings, service presentations, business reviews, and reporting
- Identify opportunities to expand relocation services across business units, geographies, employee populations, and RMC partnerships
- Lead renewal discussions, pricing conversations, and contract negotiations
- Develop proposals, Statements of Work, and pricing recommendations
- Partner with Business Development on enterprise opportunities and Marketing on strategic account initiatives
- Cultivate opportunities to introduce new products, services, and innovative mobility solutions
- Partner with Client Services and Operations to ensure consistent, high-quality service delivery
- Research, investigate, and resolve complex client service issues while ensuring timely communication and documentation
- Monitor account health, utilization trends, service metrics, and client feedback to proactively identify risks and opportunities
- Ensure timely delivery of client reports, business reviews, and performance metrics
- Document findings and recommendations that improve operational efficiency and client satisfaction
- Champion continuous improvement initiatives that enhance the overall client experience
- Maintain expertise in relocation trends, global mobility, workforce planning, employee experience, and emerging industry best practices
- Stay current on AI-enabled technologies, automation tools, and evolving business practices that improve client engagement, operational efficiency, and service delivery
- Deliver executive presentations demonstrating the strategic value of relocation and talent mobility programs
- Collaborate with internal solution experts to develop customized client solutions
- Share industry insights and market intelligence across internal teams to support innovation and continuous improvement
- Maintain account plans, opportunity forecasts, client activity, and pipeline information within Salesforce (or CRM)
- Monitor account health and proactively develop retention and growth strategies
- Partner with Operations, Client Services, and leadership to ensure successful implementation and ongoing service excellence
- Support product development, quality initiatives, and process improvements that strengthen IMPACT Group's competitive position
- Assist leadership with strategic initiatives, staffing discussions, and client-related operational planning as appropriate
Skills
- Bachelor's degree or equivalent professional experience
- Five or more years of consultative account management, client success, or sales experience within relocation, global mobility, HR consulting, professional services, or a related industry
- Demonstrated success growing existing client relationships while driving revenue expansion
- Strong executive presence and relationship management skills
- Excellent presentation, written, and verbal communication skills
- Strong analytical, critical thinking, and problem-solving abilities
- Exceptional organizational and project management skills with the ability to manage multiple priorities
- Ability to thrive in a dynamic, fast-paced environment while navigating ambiguity and change
- Salesforce or comparable CRM experience
- Proficiency with Microsoft Office and business productivity tools
- Valid driver's license and ability to travel approximately 10–20%
- Experience managing corporate relocation clients and/or Relocation Management Company (RMC) relationships strongly preferred
- GMS and/or CRP certification preferred
Benefits
- We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members1whether in-office or remote1can contribute fully and thrive.
- Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we1ll partner with you to ensure a barrier-free experience.
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