Note: The job is a remote job and is open to candidates in USA. Pro Talent HR is a growing and stable company focused on helping entrepreneurs realize their dreams of building their own businesses. As an Operations Supervisor, you will lead and support a full-function team in client operations, ensuring the delivery of promised products and services while identifying and implementing process improvements.
Responsibilities
- Coach and develop a team of remote full-function employees who are responsible for all aspects of client services including but not limited to plan administration, client communication, and quality assurance
- Allocate resources daily and weekly to adjust team focus towards goals attainment
- Support company and team vision and values through role modeling and coach desired behaviors
- Regularly communicate progress, results, challenges and obstacles with senior leaders and others involved in product management
- Setting performance goals and delivering ongoing feedback
- Lead the team to resolve escalated client issues efficiently and effectively
- Cultivate strong team collaboration in alignment with ACE Values and Guiding Principles
- Partner with other managers and senior leaders on special projects, reporting and process improvement
- Act as team ambassador for cross-department initiatives and projects
- Recommend changes for organizational and process improvement
- Support the team and the company by utilizing visual management to monitor performance and goal achievement
- Performs other duties as required
Skills
- Must be 18 years of age
- 2+ years of customer care or client relations experience, preferably in a lead or supervisory role
- Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities
- Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members
- Passion for developing others including teambuilding, coaching, and mentoring
- Clear communicator
- Ability to work in an autonomous environment where you can be a self-directed, independent worker
- Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen
- Must meet work from home requirements to qualify
- Complete continuing education based upon current certification
- For this position there are minimum work from home requirements that must be met in order to perform the essential functions in a remote work from home (WFH) environment. These include 1) a space to work out of (i.e., home office) and 2) High speed internet
Benefits
- Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people
- When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 20% of our organization into new and exciting roles!
- Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays.
- Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment.
- Awesome Culture: Be part of Guidants award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
- Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported
Company Overview