Note: The job is a remote job and is open to candidates in USA. Cisco is a technology company connecting and protecting organizations through data and infrastructure solutions. The Account Executive - Professional Services will drive services growth and recurring revenue by developing and closing complex service opportunities, managing strategic customer and C-level relationships, using data-driven insights to identify opportunities, and coordinating with account teams and customer success.
Responsibilities
- Drive incremental services growth by leading the overall strategy for customer outcomes and recurring revenue business
- Collaborate cross-functionally with account teams and specialists to develop, qualify, and close high-complexity service opportunities
- Manage long-term customer relationships and C-level engagements to influence decision criteria and secure Cisco’s competitive advantage
- Utilize data analysis and customer insights to uncover new opportunities, address pain points, and provide accurate weekly and monthly sales forecasts
- Strengthen the partnership between sales and customer success to ensure end-to-end service alignment and the delivery of expected business outcomes
Skills
- 8+ years in Services, either in Sales or Delivery
- Experience leading service strategies and closing complex sales deals with cycles lasting 6 to 18 months
- Experience closing very large Professional Services deals, of $20M+
- Proficiency in conducting data analysis to uncover buying propensity, service availability, and unattached product potential
- Experience with strategic account planning and embedding analytics into customer engagement methodologies
- 5+ years of Sales experience in the Federal or Service Provider segments
- Experience building business cases and ROI justification
- Proven ability to build, sustain, and strongly influence C-level relationships within major customer accounts
- Technical knowledge regarding service offerings, premium support programs, and point-of-sale attach strategies
- Exceptional collaborative skills for navigating high-engagement, cross-functional environments including product management and architecture teams
- Strong consultative mindset with the ability to anticipate and drive a customer's strategic business outcomes
- Ability to evangelize service solutions across a geographic theatre and shape GTM-wide prospecting strategies
- Skill in identifying institutional "Champions" and navigating complex organizational "Paper Processes" to secure deal closure
Benefits
- U.S. employees are offered medical, dental and vision insurance, subject to Cisco’s plan eligibility rules.
- A 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
- 1 paid day off for the employee’s birthday.
- Paid year-end holiday shutdown.
- 4 paid days off for personal wellness determined by Cisco.
- Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use, subject to availability and some business limitations.
- 80 hours of sick time off provided on the hire date and each January 1st thereafter.
- Up to 80 hours of unused sick time carried forward from one calendar year to the next.
- Additional paid time away may be requested to deal with critical or emergency issues for family members.
- Optional 10 paid days per full calendar year to volunteer.
- Employees on sales plans earn performance-based incentive pay on top of their base salary, subject to the applicable Cisco plan.
- For quota-based incentive pay, Cisco sales plans have no cap on incentive compensation once performance exceeds 100% attainment.
- For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target.
Company Overview
Company H1B Sponsorship