Note: The job is a remote job and is open to candidates in USA. Vaniam Group is an oncology-led partner to biopharma companies working in complex, high-science medicine. The Account Executive, Client Services oversees implementation of existing client SOWs, coordinates internal and external resources, manages timelines and budgets, and maintains day-to-day client communication while supporting efficient execution of client deliverables.
Responsibilities
- Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
- Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately
- Employ ability to modify core product framework plans to form custom project plans
- Evaluates deliverables against Project Briefs
- Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
- Provide accurate and thorough documentation: status reports, contact reports, timelines
- Own day-to-day tactics and execution within agency
- Synchronize communications between account teams, support teams, vendors, and clients
- Assist with budget development and ensure invoicing is consistent with agreed-upon payment terms
- Keep accurate record of time spent on client work and manages project burn rate
- Assists in project reconciliation and works with accounting to ensure accurate billing
- Use approved AI tools to support day-to-day account organization, including meeting notes, status updates, timelines, and project documentation
- Identify opportunities to streamline internal workflows through AI-assisted drafting, summarization, and task tracking while maintaining accuracy and client confidentiality
- Apply AI thoughtfully to improve efficiency in client service deliverables, ensuring outputs are reviewed, validated, and aligned with agency and client standards
- Communicate basic agency recommendations to clients effectively and concisely
- Work with client and internal teams to successfully execute scoped tactics
- Leverage approved AI tools to streamline routine tasks, research, content creation, analysis, and workflow management
- Other duties may be assigned to help drive deliverables within this role
Skills
- Bachelor's degree
- 2+ years of client services experience
- 1+ year of agency or pharmaceutical advertising experience
- Working knowledge of digital marketing
- Good working knowledge of pharmaceutical and biotech industries and scientific communications
- Is proactive and results oriented, with a commitment to accountability
- Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
- Proficiency in MS Office, Adobe, WebEx (or other similar systems)
- Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
- Strong organizational skills
- Oncology/hematology experience
- Experience using cloud-based system servers such as Egnyte
- Experience working in a completely virtual environment
Benefits
- 100% remote environment
- Positive, diverse, and supportive culture
- Investment in you with opportunities for professional growth and personal development through Vaniam Group University
- Health benefits – medical, dental, vision
- Generous parental leave benefit
- 401(k) Plan and company match
- Work-Life Balance and Flexibility
- Flexible Time Off policy for rest and relaxation
- Volunteer Time Off for community involvement
- Virtual workout classes
- Discounts on tickets, events, hotels, childcare, groceries, etc.
- Employee Assistance Programs
Company Overview