Note: The job is a remote job and is open to candidates in USA. Titan Technologies is hiring bilingual Customer Service Representatives to support a federal government customer in a high-volume, fast-paced call center environment. The role involves handling sensitive calls from citizens impacted by a national disaster, resolving inquiries, verifying applicant information, and documenting interactions with compassion and professionalism.
Responsibilities
- **Inquiry Management:** Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library
- **Information Integrity:** Gather and verify applicant data while documenting every interaction with high detail
- **Professionalism:** Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations
Skills
- Multiple bilingual (English/Spanish) Customer Service Representative positions
- If you've worked in a high-volume Call Center environment
- Are highly proficient in the use of automated tools, search and information retrieval systems, as well as knowledge and contact management systems
- Strong and compassionate customer service skills
- A commitment to excellence
- The desire to work in a continuing education environment
- US Citizenship
- High School Diploma/GED
- At least of customer service experience
- For bilingual roles must have proficiency (Spanish/English or Creole/English) in both verbal and written communication
- Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome
Benefits
- Titan will provide training
- Remote work
Company Overview