Note: The job is a remote job and is open to candidates in USA. INDiVO is a full-service digital marketing and communications agency helping companies connect with customers through marketing and technology services. The Account Manager, Client Growth will manage client relationships, coordinate internal teams, support account growth, and identify opportunities to deliver additional value. The role also involves leading client communications, maintaining CRM records, supporting renewals, and assisting with proposals and marketing initiatives.
Responsibilities
- Manage day-to-day communication with assigned clients
- Build a strong understanding of each client’s business, goals, priorities, and challenges
- Lead regular client calls, status meetings, and follow-up conversations
- Keep projects, requests, approvals, and client commitments moving forward
- Coordinate internally with INDiVO team members to make sure client needs are clearly communicated
- Translate technical and marketing information into clear, useful client communication
- Identify opportunities where additional INDiVO services could help clients achieve their goals
- Help develop recommendations, estimates, proposals, and account-growth opportunities
- Monitor client satisfaction and address concerns before they become larger problems
- Maintain accurate client activities, opportunities, notes, and follow-ups in our CRM
- Assist with client renewals and ongoing account planning
- Support case studies, testimonials, and selected INDiVO marketing initiatives when appropriate
- Occasionally travel for client meetings, presentations, and company events
Skills
- 2–4+ years of account management, client services, marketing, or related experience
- Experience communicating directly with clients, business owners, executives, or marketing teams
- A working understanding of digital marketing and how websites, SEO, advertising, email, CRM, analytics, and related services work together
- Strong written and verbal communication skills
- Excellent organization and follow-through
- The ability to manage multiple clients and priorities without losing track of details
- Confidence leading client conversations independently
- The curiosity to learn how a client's business works, not just what tasks they've requested
- Good commercial instincts and the ability to recognize opportunities without turning every conversation into a sales pitch
- Comfort working independently within a small, experienced remote team
- A willingness to take ownership, solve problems, and ask for help when needed
- You're proactive
- You communicate clearly
- You follow through when you say you're going to do something
- You're comfortable asking questions and challenging assumptions when something doesn't make sense
- You don't need to be an expert in every area of digital marketing, but you should be interested enough to keep learning
- You understand that strong account management isn't just about keeping clients happy. It's about understanding their business well enough to help them make better decisions
- And when you see an opportunity to help a client achieve more, you're comfortable bringing it forward
- This is a full-time remote position within the United States
- Occasional travel for client meetings, presentations, networking opportunities, or company events will be required
- Digital agency experience is strongly preferred, but we're also interested in candidates from related marketing, technology, SaaS, or professional-services environments
- Experience with tools such as Google Analytics, SEMrush, WordPress, ecommerce platforms, CRM systems, project-management software, or AI productivity tools is a plus
Benefits
- An account-growth revenue-share opportunity tied to incremental growth within the client accounts you manage; the revenue-share program is performance-based and provides additional earning potential above the base salary.
- Full-time remote position within the United States.
- Approved business travel expenses will be reimbursed.
- Opportunities to take on larger clients, greater strategic responsibility, and expanded leadership within INDiVO, with growth dependent on performance, capability, and the continued growth of the agency.
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