Note: The job is a remote job and is open to candidates in USA. Jack Morton designs and builds experiential brand experiences that create meaningful connections for clients. The Account Director will lead a complex, high-profile B2B technology relationship, overseeing strategic and commercial account management across trade shows, executive keynotes, content production, and international events while driving growth and leading cross-functional teams.
Responsibilities
- Lead large, complex and high-visibility projects across a one of our key technology clients, spanning large-scale global trade show activations, executive keynotes, media events, content programs, and international projects in collaboration with our global offices
- Build and own the operating rhythm for each account, structuring how the agency team works together, how client communication flows, and how decisions get made. Design the process the situation requires; optimize it continuously
- Develop deep fluency in your clients’ business: their organizational structure, their stakeholders, their strategic priorities, and the internal dynamics that shape how decisions are made and how work gets approved
- Serve as the primary creative and strategic champion for the account. Not the person who relays client feedback, but the person who shapes how the agency responds to it
- Collaborate with a cross-functional team of creatives, strategists, and production experts to ensure that all work aligns with brand guidelines, strategic goals, and high standards for quality
- Maintain an uncompromising standard for output quality across every touchpoint, from the first status email to the final on-site execution
- Stay ahead of industry trends, emerging formats, and competitive activity relevant to your clients’ sectors, bringing perspective and provocation to client conversations rather than waiting to be asked
- Elevate the role of events within your clients' broader marketing strategy, challenging conventional approaches to measurement and effectiveness, and guiding clients toward creative experiences that set the standard in their category
- Own the organic growth of your accounts, identifying opportunities to deepen Jack Morton’s footprint, expand program scope, and increase strategic value before the client thinks to ask
- Manage account revenue and profitability with rigour: project-level financial oversight, scope management, and commercial discipline that protects margin without compromising the work
- Proactively map the stakeholder landscape within each client organization to identify where Jack Morton’s relationships are strong, where they are thin, and how to close the gap
- Support new business pitches as a senior contributor, bringing client intelligence, account experience, and presentation confidence to the pitch process
- Identify and activate partnership opportunities across Jack Morton’s practices and capabilities to unlock integrated solutions for clients and grow the breadth of what we deliver
- Lead large, cross-functional delivery teams with clarity and intention, setting expectations, removing blockers, and fostering an environment where people do their best work
- Coach and develop junior account team members through meaningful assignment, honest feedback, and active investment in their growth trajectories
- Serve as a model for how to operate at the client-agency interface: strategic, composed, prepared, and always adding something beyond what was asked
- Contribute to a team culture defined by high standards, genuine collaboration, and the shared conviction that the work can always be better
- Foster a team environment that is diverse, equitable, and inclusive, where different perspectives are sought and different working styles are supported
Skills
- 10+ years of agency-side experience in experiential marketing, brand experience, or integrated event production
- Proven track record leading complex B2B technology accounts across multiple program types including trade shows, conferences, executive events, content, international
- Experience managing $5–10M+ program budgets with full commercial accountability
- Demonstrated ability to lead large, cross-functional delivery teams across account management, production, creative, and strategy
- Deep familiarity with matrixed client environments and complex multi-stakeholder management
- Experience building or rebuilding account operating models — not inheriting them
- Direct experience on hyperscale tech clients
- International program delivery experience, including collaboration with overseas agency offices
- Exposure to global user conferences and trade shows at the scale of flagship tier one conferences, CES, Cannes Lions, Mobile World Congress, or equivalent
- Experience supporting or leading new business pitches at the agency-level
- Ability to work hybrid in an office preferred, open to US remote
Benefits
- Ability to work hybrid in an office preferred, open to US remote
- Clear path upward
Company Overview