Note: The job is a remote job and is open to candidates in USA. Perficient is a global digital consultancy that delivers digital transformation solutions for enterprise clients. The Account Delivery Lead owns delivery quality and standards across a strategic, multi-project account by defining processes, auditing compliance, enforcing standards, and driving remediation. The role also reports on delivery quality, supports vendor management governance, and maintains audit evidence.
Responsibilities
- Create and document client-specific account standards and processes, covering project start-up and closeout, status reporting, change control, risk and issue management, and onboarding and offboarding to client systems
- Collaborate with practice leadership on client-specific processes so that they complement practice methodology rather than duplicating or overriding it
- Build and maintain the account's process library so standards are discoverable and current rather than tribal knowledge
- Define what good looks like for the client at each delivery stage, with clear and checkable criteria rather than general guidance
- Audit projects on the account against client-specific standards on a defined cadence and maintain a single view of compliance across all projects
- Escalate to the Account Delivery Partner and to practice leadership when a gap does not close
- Run targeted audits on request ahead of quarter-end, QBRs, and client or internal reviews
- Report delivery quality and standards compliance to industry leadership on a regular cadence
- Prepare quality and SLA evidence that supports the client Vendor Management Office relationship, in partnership with the Account Operations Lead
- Maintain the account's audit trail so that compliance can be demonstrated on request
Skills
- 10+ years of project and program delivery experience, including substantial time spent defining process rather than only following it. Program-level experience spanning a portfolio of concurrent projects is welcome
- Demonstrated experience creating and documenting delivery standards, methodology or quality framework that other teams then worked to
- Experience auditing or reviewing delivery work against a defined standard, and driving remediation to closure through people who do not report to them
- Comfort holding a line on client-driven requirements across a busy multi-project account, and escalating clearly when a gap does not close
- Strong written communication. This role is measured on whether the written standard is clear enough that delivery teams can follow it without the author in the room
- Ability to work cross-functionally with practice leadership, PMs, Resource Management, and Business Coordinators
- Prior experience on a large, strategic account with a formal client VMO relationship
- Experience on an account large enough to require its own delivery standards, additive to firm-wide methodology
- Background in delivery quality, delivery assurance, methodology, or PMO standards within a consulting or professional services environment
- Familiarity with Oracle, PowerBI, MS Excel, MS Office, and leveraging AI to automate processes
- Experience in Automotive & Industrials or a comparable strategic account environment
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