Note: The job is a remote job and is open to candidates in USA. Tegria provides healthcare technology and consulting services to healthcare organizations. The Advisory Epic Application Analyst provides Epic application expertise to managed services and consulting clients by analyzing workflows, configuring and optimizing applications, resolving issues, implementing enhancements, and supporting system compliance.
Responsibilities
- Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team
- Communicate clearly and proactively, providing timely updates and managing client expectations
- Track and communicate decisions, contribute to change management, and ensure seamless transitions while minimizing business disruptions
- Collaborate with Client Success Managers to assist with client requests and provide outcome data
- Assess client needs, goals, and current system build to identify necessary modifications to meet functional specifications
- Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates
- Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues
- Advise clients on deploying optimized functionality based on best practices and evolving EHR vendor recommendations and implement system enhancements accordingly
- Build, test, train, and implement new infrastructure, workflows, and policies
- Fully test and verify deliverables to ensure they meet client requirements, reliability, and accuracy
- Document current processes, analyze gaps, and deliver actionable improvements
- Support clients during designated business hours and participate in after-hours on-call support as required by client contracts
- Deliver high-quality Tier 2 routine maintenance and break/fix support to multiple clients in accordance with contracted SLAs
- Provide Tier 3 project support to multiple clients
- Apply systems analysis techniques to perform root cause analysis and recommend solutions aligned with industry and EHR vendor best practices
- Escalate issues to EHR and third-party vendors on behalf of the client, building, testing, and validating vendor-proposed solutions
- Adhere closely to customer policies surrounding change control and build documentation
- Identify and escalate engagement risks related to timelines, resources, and other issues while creating mitigation plans
- Proactively notify team members and management of potential delays or obstacles
- Actively participate in and support efforts to build and maintain quality service delivery
- Contribute to the development and maintenance of the knowledge base, workflows, and other documentation
- Report potential engagement expansion opportunities identified while working on assigned engagements
- Develop materials to support sales efforts as needed
- Help scope potential new engagements
- Track and report the measurable impact of work, ensuring value for both the client and Tegria
- Stay current with EHR system certifications and application knowledge
- Serve as an application lead as appropriate
- Mentor less experienced team members
- Performs other generally related duties as assigned
Skills
- Bachelor's degree in computer science, a healthcare-related professional certification or licensure, or an equivalent combination of education and experience
- Typically, 8+ years of wide ranging experience as an Epic application analyst or in Epic consulting
- Epic Compass Rose Certification Required
- Working successfully on multiple projects or multiple clients simultaneously
- Expert knowledge of assigned applications and relevant workflows
- Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements
- Recognized as an advanced individual contributor and subject matter expert with specialized skill set and broad understanding of related areas
- Understands the interrelationships of different functions/departments/disciplines
- W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria
- Are productive, responsive, and reliable in a remote working environment
- Swiftly adjust priorities and plans in response to changing workload, circumstances, or feedback
- Articulate thoughts clearly, persuasively, and tactfully, accurately conveying ideas and reasoning in a way that resonates with clients
- Translate complex technical and business concepts to varied audience levels, ensuring clear communication with both technical and non-technical stakeholders
- Deliver engaging presentations with confidence, energy, and polished style
- Actively contributes to a collaborative team environment by sharing knowledge, developing skills, and supporting overall team performance
- Project competence, credibility, and trustworthiness
- Take ownership of their work and outcomes, holding themselves accountable for meeting deadlines, achieving results, and upholding quality standards without relying on external pressure or oversight
- Adhere to project timelines and proactively notify team members and management of any potential delays or obstacles
- Continually refine their expertise in EHR applications and broaden their abilities across multiple ones
- Preferred additional certifications in: Epic Healthy Planet and Epic Ambulatory
Benefits
- A choice of multiple health and dental plans with nationally recognized networks
- Vision benefits
- A total wellness program
- An employee assistance program for you and your family
- Retirement savings plans
- Company-paid disability and life insurance
- Pre-tax savings opportunities (HSA and/or FSA)
- Professional development offerings
- Opportunities for remote work
- A generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way
Company Overview