Note: The job is a remote job and is open to candidates in USA. DiRAD Technologies is hiring a part-time Weekend Customer Service Representative to support system users with program inquiries and website utilization. The role handles inbound and outbound communications, provides first-call-resolution support, and records issues and resolutions in databases while working from home.
Responsibilities
- Answer inbound calls and emails from system users
- Perform outbound calling to program participants for proactive assistance
- Provide user support with the goal of first-call resolution, drawing from training and assistive scripts
- Entering ticket information into a database, including issue/action/resolution
- Additional data entry where required
Skills
- Reliability and flexibility are both crucial for this role
- Work from Home - must have a quiet, distraction-free work environment
- Strong proficiency with computers
- Excellent customer service skills
- Excellent verbal communication skills
- Efficient, strong & professional written communication skills
- Work well independently and as part of a team
- Organized and detail oriented
- Strong ability to utilize resource documentation to provide inquiry resolutions
- Take ownership of and have a sense of urgency in resolving an issue
- High School Diploma or equivalent
- Clear/fluent English speaker with a positive demeanor
- Must be able to meet quality and customer experience expectations
- Must be reliable & flexible
- Must have a quiet, distraction-free work environment
- Must live within driving distance to office in Clifton Park, NY
Benefits
- Full training is provided.
- Work from Home - must have a quiet, distraction-free work environment
- Sick Time
- Employee Assistance Program
Company Overview