Note: The job is a remote job and is open to candidates in USA. VOLTO Consulting is seeking a Senior Technical Consultant to support ServiceNow consulting engagements. The role leads implementations, migrations, integrations, upgrades, solution architecture, requirements analysis, customer communication, project management, and technical mentoring across ServiceNow modules.
Responsibilities
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and convert to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
- Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analyze and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
- Experience in ServiceNow custom application design and development
- Evaluate the tool stability and performance and provide recommendations
- Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
- Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
Skills
- ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
- Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- ServiceNow CSA, CAD certifications
- Experience in ServiceNow custom application design and development
- Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
- Preferred To Have ServiceNow Implementation Specialist Certification
- Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
Benefits
- Remote work arrangement
Company Overview