Note: The job is a remote job and is open to candidates in USA. Aboon is an AI-native third-party administrator focused on simplifying retirement plan administration and servicing. The VP, Plan Administration & Digital Operations will build and lead the plan administration and relationship management function, scale operational processes and teams, and drive AI-enabled digital transformation in partnership with product and engineering.
Responsibilities
- Build and scale the plan services function on a foundation of clear process and documentation, so the team runs on accountability and transparency rather than layers of management
- Develop the operational frameworks, playbooks, and self-service training that let the team grow quickly and sustainably
- Set SLAs, quality metrics, and continuous-improvement processes with automated quality tracking and feedback built in, and design service delivery models that hold quality steady as volume grows
- Lead the adoption of AI and workflow automation across servicing operations to achieve key operational metrics and make the day-to-day work better for the team
- Partner with product and engineering to find the highest-leverage servicing work that AI agents can take on, and drive integration between our systems and partner platforms
- Stay close to emerging tools and technologies, and bring the best of them into how the team works
- Recruit, develop, and retain a world-class operations team, and build a mission-driven culture where people are supported, challenged, and growing
- Coach and mentor the team, and identify and grow the next generation of operational leaders
- Serve as our subject matter expert on regulatory requirements and industry best practices, and lead the complex client consultations that need senior-level expertise
- Keep the team ahead of industry trends, building the internal expertise and training that keep our service sharp
- Build Aboon's reputation and presence in the industry with advisors, partners, and the broader retirement community
- Contribute operational and compliance insight to product development as we build
- Own compliance and risk management for the function, with monitoring and reporting built into the workflow
Skills
- 10+ years in retirement plan administration, TPA, or recordkeeping operations, including several years leading and scaling teams
- Deep working knowledge of the ERISA, IRS, and DOL rules governing qualified retirement plans, and the confidence to be the in-house authority on them
- A track record of scaling operations through process and technology, not just headcount
- Experience setting SLAs, quality standards, and service-delivery models in a high-volume environment
- Real enthusiasm for using AI and automation to improve how operations work, with examples you can point to
- High agency and comfort with ambiguity in an early-stage, fast-paced setting
- Strong people leadership: recruiting, coaching, developing, and retaining talent
- Clear communication and the ability to explain not just what you decided, but why
- Work authorization required; no visa sponsorship
- Industry credentials such as QKA, QPA, CPC, or ERPA
- Experience at a fintech, wealthtech, or high-growth startup
- Experience standing up or heavily using AI-enabled operational tooling
Benefits
- Total compensation also includes an annual bonus and equity.
- Comprehensive health, dental, and vision insurance, with additional optional coverage
- 401(k) with company match
- Flexible paid time off and holidays
- 10 weeks paid parental leave
- A fully remote work environment, with all the technology and equipment you need
- Support for professional development and career growth
Company Overview