Note: The job is a remote job and is open to candidates in USA. CNO Financial Group is hiring an Associate Services Analyst in its Human Resources Department. The role supports daily HR operations by coordinating associate inquiries, leave and accommodation administration, unemployment matters, and other services, with a focus on associate experience and timely resolution.
Responsibilities
- Reviewing all Tier 1 and 2 MyHR requests while escalating all other requests to ensure responses are provided in a timely manner
- Proactively supporting the goal to build and maintain a knowledge base related to Tier 1 and 2 requests
- Manage the Labor Law Poster Program, including completion of assigned audits
- Auditing all employment-related documents (i.e., new hire documents/agreements) to identify gaps, inconsistencies, errors, incomplete information, and unsigned/missing documents. Checking/confirming understanding with peers and participates and supports regulatory audits
- Handling Leave & Accommodation administration (inclusive of routine interaction with vendor) and Unemployment administration (inclusive of routine interaction with vendor)
- Coordinating wage garnishments and employment records with internal stakeholders
- Participating in the development and delivery of training, including New Hire orientation
- Documenting and streamlining processes owned processes, leveraging technology and identifying training opportunities to enhance first-touch resolution
Skills
- This position is not eligible for sponsorship
- Maintain empathy, confidentiality, and discretion in handling sensitive information
- Are a strong communicator with the ability to explain unfamiliar processes to associates
- Possess exceptional organizational skills and are capable of successfully handling multiple tasks to completion
- Can identify and communicate areas for improvement within processes
- Bachelor's Degree Human Resource Management or a related field
- Working knowledge of leaves of absence and ADA accommodations, state and federal employment laws including but not limited to, FMLA, ADA, FLSA, NLRB, Title VII, etc
- Working knowledge of MS Office (Word, Excel, PowerPoint)
- One year of related work experience
- Candidate location in Central or Eastern US time zone is preferred OR willingness to work Central or Eastern time zone business hours
- Two years of relevant work experience
- HR Platform Workday experience
- Process improvement/Experience analyzing trends and recommending solutions preferred
Benefits
- Medical, Dental, and Vision insurance
- 401(k) retirement plan with company match
- Company-paid life insurance
- Short-term & long-term disability insurance
- Paid time off and 10 corporate holidays
- Paid parental leave
- Mental & Financial Well-Being Resources
- Flexible work environment; this position may work fully remote from any US-based location, provided they are able to work Central or Eastern Time hours. All work must be performed within the United States, and occasional travel to corporate offices may be required.
- Associates living within 60 miles of a corporate office (Carmel, IN or Chicago, IL) have access to work from that location as needed.
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