Note: The job is a remote job and is open to candidates in USA. Sinch provides a Customer Communications Cloud that helps businesses connect with customers through mobile messaging, voice, and email. The Vice President of Global GTM Operations will lead the transformation and unification of Sinch’s global commercial operations, establishing a scalable hub-and-spoke operating model, governance standards, and Centers of Excellence. The role will use data, AI, automation, and technology governance to improve commercial execution, sales productivity, forecasting, deal management, and operational efficiency.
Responsibilities
- Conduct an immediate, comprehensive diagnostic of our current GTM Operations structure, processes, systems, governance, and capabilities across all regions (Americas, EMEA, APAC). Identify core opportunities for harmonization, simplification, and operational excellence to design our path forward
- Standardize and manage the organizational transition from three independent regional models to a cohesive, global hub and spoke operating model. Oversee the creation of Centers of Excellence (CoEs) while optimizing regional delivery capabilities over time
- Define, document and govern global GTM standards and commercial policies across the full lead-to-cash lifecycle. Partner with regional leadership to implement measurable baselines for sales productivity, pipeline conversion, margin protection and revenue retention
- Leverage the function's analytical capabilities to deliver forward-looking intelligence on business performance — including revenue forecasting accuracy, territory productivity, and sales efficiency — that equips regional EVPs and senior leadership to identify gaps, prioritize interventions, and drive growth. Move the function beyond reporting and into active commercial partnership with leadership
- Build trust and deep alignment across geographically and culturally diverse teams. Navigate change with empathy, transparency, and care—balancing global standardization with critical local market requirements and regional business realities. Lead through influence to align stakeholders who have historically run independent models
- Define and run the business-side GTM technology roadmap (SalesForce, CPQ, Gainsight and connected systems) in close peer-level partnership with IT. Ensure sales, deal desk and account management teams (Sales and CS) have the reliable data and streamlined workflows required to move fast
- Establish and Scale Global Deal Desk Operations that explicitly details ownership of commercial pricing governance, margin enforcement, bid management, and RFP/RFI processes
- Identify non-customer-facing operations and capabilities that can be resourced through low-cost geography hiring, BPO partnerships, and/or AI-enabled automation – continually prioritizing organizational efficiency without compromising quality or execution speed
Skills
- A track record of leading large-scale GTM, Revenue or Sales Operations transformations in a global, matrixed environment – with demonstrated experience integrating or transforming commercial operations teams across multiple geographies into a unified global approach
- Direct experience designing and implementing global operating models, governance frameworks, and Centers of Excellence that successfully balance global standardization with regional execution flexibility
- Highly developed executive presence with a demonstrated ability to navigate complex organizational dynamics, build trust with key stakeholders, and align senior regional leaders through collaboration and influence rather than mandate
- Fluency in lead-to-cash commercial processes and the technology that power them – Salesforce, CPQ, Gainsight, and connected systems with a specific focus on AI adoption
- Able to partner with IT leadership as an operational peer, designing policies and data architectures that promote data integrity and improve sales productivity
- A track record of building and governing highly cost-efficient operating models – including experience leveraging low-cost geography centers, BPO partnerships, and AI-enabled automation in an operational context
- Experience designing and implementing global operating models, governance frameworks, and CoEs that balance standardization, scalability, and regional flexibility
- Experience leading geographically and culturally diverse teams, with a proven ability to listen actively, respect regional business differences, and align diverse groups around shared global goals
- Deep fluency in data and analytics
- You know what metrics matter, how to establish the infrastructure to measure them reliably and how to translate raw GTM data into strategic insights for c-suite stakeholders driving growth agenda
- This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA
Benefits
- Comprehensive market competitive medical, dental, and vision plans.
- A variety of supplemental plans, including access to telehealth for all participants.
- Free virtual counselling resources through the global Employee Assistance Program.
- Roth and Pre-tax 401(k) options including an employer match for all participants.
- A generous paid time off program.
- Paid parental leave and family planning support.
- Flexible remote work offerings.
- Paid time off to support a volunteer program of your choice.
- Discounts on retail, entertainment and more through the Reward+ program.
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